Summary
Overview
Work History
Education
Skills
Currenteducation
Timeline
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YEABSIRA TEKETEL DOLE

HERNDON,VA

Summary

I am seeking to join a dynamic and hands-on team. I aim to be highly impact and inspiring when working with others. I drive to set up success for my team. Efficient check-in and ticketing agent bringing skills in passenger services and baggage management. Trained in Sabre system procedures and strict documentation standards. Dedicated to giving each traveler positive experience with no issues.

Kind Counseling Intern skilled in initial case management and treatment planning for families and adolescents. In-depth knowledge of cognitive behavioral therapy. Understands source of problems and determines solutions to curb such issues. Dedicated and honesty provides support to clients on social and personal issues.

Overview

4
4
years of professional experience

Work History

Behavioral Therapy

Autism Behavior Therapies
03.2024 - Current
  • Trained and mentored new Behavioral Instructors, ensuring consistency in the implementation of best practices.
  • Increased parent engagement by maintaining open lines of communication and providing regular updates on their child''s progress toward behavioral goals.
  • Incorporated holistic training techniques to optimize client support.
  • Train children with daily living skills such as toileting, dressing, and feeding for increased independence.

Customer Service Representative

Ethiopian Airlines
06.2021 - Current
  • Managed post-departure procedures, maintaining gate, counter, and waiting areas for imminent use
  • Helped enplane and deplane passengers for one flight per day
  • Collected excess baggage charges to meet airline cost demands
  • Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes
  • Examined passenger documentation to determine destinations and assigned boarding passes
  • Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items
  • Handled customer inquiries, payments, and service requests
  • Collaborated with colleagues and co-workers to deliver quality customer experience
  • Met personal, team and company goals in customer service environment
  • Addressed and resolved customer concerns and complaints
  • Processed customer exchanges, refunds, and bill adjustments to correct
  • Audit the flight after departure

Customer Service Representative

Saudi Airlines
08.2021 - 06.2022
  • Helped enplane and deplane passengers for One flight per day
  • Examined passenger documentation to determine destinations and assigned boarding passes
  • Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items
  • Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes

Cashier

Chick Fill-A
08.2020 - 04.2021
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Bagged and packaged customer orders and purchases
  • Greeted all customers and provided prompt and friendly service

Education

High School Diploma -

Natural St Joseph
01.2019

Student - Psychology Major

NOVA Community College
01.2025

Skills

  • Customer service excellence
  • Cash handling
  • Bag merchandise
  • Problem-solving
  • Booking reservations
  • Rebook passenger
  • Coordinate boarding
  • Verbal communication
  • Conflict resolution
  • Excellence Creative
  • Assign boarding passes
  • Assist passenger
  • Behavioral therapy
  • Speech therapy

Currenteducation

NOVA Community College, Psychology

Timeline

Behavioral Therapy

Autism Behavior Therapies
03.2024 - Current

Customer Service Representative

Saudi Airlines
08.2021 - 06.2022

Customer Service Representative

Ethiopian Airlines
06.2021 - Current

Cashier

Chick Fill-A
08.2020 - 04.2021

Student - Psychology Major

NOVA Community College

High School Diploma -

Natural St Joseph

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YEABSIRA TEKETEL DOLE