Laura Gspoyan
Los Angeles,CA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Marketing Manager
Kes Jewelers
Los Angeles
05.2020 - 11.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Medical Receptionist
Cosmetic Rejuvenation Medical Center
Los Angeles, CA
08.2021 - 12.2021
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Sales Associate/Personal Stylist
Nordstrom
Los Angeles, CA
06.2019 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
Sales Associate
Footlocker Retail
Hollywood, CA
12.2017 - 06.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Bachelor of Science - Nursing
West Coast University
North Hollywood, CA01.2024
Skills
- Social Media Platforms
- Public and Media Relations
- Customer Acquisition
- Medical Transcription
- Patient Care
- Medication and IV Administration
- Patient Education
Certification
- Basic Life Support (BLS)-February 2022
- Fire and Safety Education-January 2022
Languages
Armenian
Russian
English
Volunteer
Teen Volunteer: Cedars Sinai Hospital, Los Angeles, CA June 2016-August 2017
Peer Advocate: Planned Parenthood, Los Angeles, CA September 2016-June 2018
Timeline
Medical Receptionist
Cosmetic Rejuvenation Medical Center
08.2021 - 12.2021
Marketing Manager
Kes Jewelers
05.2020 - 11.2023
Sales Associate/Personal Stylist
Nordstrom
06.2019 - 08.2021
Sales Associate
Footlocker Retail
12.2017 - 06.2019
Bachelor of Science - Nursing
West Coast University