Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Laura Guerra

San Antonio,TX

Summary

Reliable employee seeking Customer Service Positions offering excellent communication and good judgment.

Overview

16
16
years of professional experience

Work History

Cashier Trainer

Gus's World Famous Fried Chicken
04.2024 - 10.2024
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.

Loan Processor

Academy Mortgage Corporation
03.2020 - 12.2022
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.

Loan Processor

FBC Mortgage LLC
08.2019 - 03.2020
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.

Loan Processor

Academy Mortgage Corporation
08.2015 - 08.2019
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.

Spanish Interpreter

Language Line Services
01.2009 - 08.2015
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.
  • Maintained message content, tone, and emotion as closely as possible.

Education

GED -

Gladys Porter High School
Brownsville, TX
07-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cashier Trainer

Gus's World Famous Fried Chicken
04.2024 - 10.2024

Loan Processor

Academy Mortgage Corporation
03.2020 - 12.2022

Loan Processor

FBC Mortgage LLC
08.2019 - 03.2020

Loan Processor

Academy Mortgage Corporation
08.2015 - 08.2019

Spanish Interpreter

Language Line Services
01.2009 - 08.2015

GED -

Gladys Porter High School

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Laura Guerra