Laura Guerra
San Antonio,TX
Summary
Reliable employee seeking Customer Service Positions offering excellent communication and good judgment.
Overview
16
16
years of professional experience
Work History
Cashier Trainer
Gus's World Famous Fried Chicken
04.2024 - 10.2024
- Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.
Loan Processor
Academy Mortgage Corporation
03.2020 - 12.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Loan Processor
FBC Mortgage LLC
08.2019 - 03.2020
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Loan Processor
Academy Mortgage Corporation
08.2015 - 08.2019
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
Spanish Interpreter
Language Line Services
01.2009 - 08.2015
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
- Maintained message content, tone, and emotion as closely as possible.
Education
GED -
Gladys Porter High School
Brownsville, TX07-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier Trainer
Gus's World Famous Fried Chicken
04.2024 - 10.2024
Loan Processor
Academy Mortgage Corporation
03.2020 - 12.2022
Loan Processor
FBC Mortgage LLC
08.2019 - 03.2020
Loan Processor
Academy Mortgage Corporation
08.2015 - 08.2019
Spanish Interpreter
Language Line Services
01.2009 - 08.2015
GED -
Gladys Porter High School