Laura Gutierrez
Coachella,CA
Summary
Experienced assistant store manager in the sales industry with over a decade of proven success. Demonstrated ability to drive revenue growth, lead teams to success, and exceed targets. Skilled in implementing strategic initiatives, optimizing operational efficiency, and delivering excellent customer service. Passionate about driving results and fostering a positive work environment.
Overview
11
11
years of professional experience
Work History
Credential Staff
Desert Champions LLC Credentials Office
Indian Wells, CA
10.2022 - Current
- Verified and processed credentials for vendors, staff and athletes and their family members
- Ensured compliance with the tour and event access policies
- Maintained accurate records using credentialing software and database
- Coordinated with multiple departments to streamline access and credential distribution during the event
- Delivered high-volume customer service in a fast-paced environment ensuring timely and secure access for all
Community Care Specialist
Public Health Institute
Remote
01.2021 - 06.2022
- Handled 80-100 calls per day to address patient inquiries and concerns
- Conducted research, gathered information from multiple sources and presented results
- Cold Called patients 3-4 month after their COVID-19 infection to collect data regarding persistent COVID-19 symptoms
- Collected and recorded interview information into the Department of Public Health of San Bernardino County database
Store Manager
Diane’s Beach Wear
El Paseo, Palm Desert
10.2018 - 11.2019
- Oversaw daily operations, ensuring optimal inventory management and product presentation.
- Developed and implemented staff training programs to enhance customer service skills.
- Analyzed sales trends to drive promotional strategies and increase revenue growth.
- Managed scheduling and staffing to maintain adequate coverage during peak hours.
- Cultivated a positive store environment, fostering teamwork and employee engagement.
Sales Representative & Manager
Macy’s
Palm Desert, CA
08.2015 - 04.2018
- Recruited 25+ new employees with a 90% retention rate
- Generated additional revenue through off site outreach programs such as television advertisements
- Trained, coached and motivated a 10+ person team to achieve personal productivity and company goals and objectives
- Nurtured and maintained relationships with customers and suppliers through account development
Education
Associate of Arts - Sociology
College of the Desert
Palm Desert, CA01.2021
Skills
- Bilingual (Spanish/English) Cold Calling Mass Email Communication Recruiting Data Analysis Coaching Microsoft Office (Word, Excel, PPT) Google Suite (Docs, Excel, Slides)
- Active listening skills
- Customer service
- Sales Manager
- Hiring
- Inventory
Languages
Spanish
Native or Bilingual
Timeline
Credential Staff
Desert Champions LLC Credentials Office
10.2022 - Current
Community Care Specialist
Public Health Institute
01.2021 - 06.2022
Store Manager
Diane’s Beach Wear
10.2018 - 11.2019
Sales Representative & Manager
Macy’s
08.2015 - 04.2018
Associate of Arts - Sociology
College of the Desert