Summary
Overview
Work History
Education
Skills
Timeline
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Laura Hagan

Syracuse,NY

Summary

Accomplished Medical Bill Supervisor with a proven track record at SAFE, LLC, enhancing team productivity and customer satisfaction through effective leadership and problem-solving. Skilled in critical thinking and staff management, I significantly reduced learning curves with comprehensive training, ensuring compliance and operational efficiency. My approach fosters positive environments, driving career growth and organizational achievements.

Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.

Overview

17
17
years of professional experience

Work History

Medical Bill Supervisor

SAFE, LLC
09.2018 - 11.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Monitored changes in relevant laws or regulations to ensure continued compliance within the industry.
  • Increased productivity by effectively managing workload and prioritizing tasks.

Claims Adjuster and Medical Bill Processor

Special Funds Conservation Committee
03.2008 - 08.2018
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Science -

SUNY, Oneonta
Oneonta, NY
05-2003

Skills

  • Training and mentoring
  • Critical thinking
  • Data entry experience
  • Staff management
  • Attention to detail
  • Quality control experience

Timeline

Medical Bill Supervisor

SAFE, LLC
09.2018 - 11.2024

Claims Adjuster and Medical Bill Processor

Special Funds Conservation Committee
03.2008 - 08.2018

Bachelor of Science -

SUNY, Oneonta

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Laura Hagan