Laura Harmon
Sandy Springs,GA
Summary
Driven Personal Shopper with a proven track record of exceeding customer satisfaction ratings through exceptional service and timely order fulfillment at Instacart. Skilled in customer relations and attention to detail, adept at sourcing and efficiently managing listings. Demonstrated ability to maintain high-quality standards, achieving results through planning and organization. Communicated efficiently with customers by being readily available.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Self Employed
03.2023 - Current
- Source items to sell.
- Create and manage listings for items.
- Pull orders and prepare them for shipping.
- Package items and add shipping labels.
Personal Shopper
Instacart
03.2020 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
Education
Elementary Education - Elementary Education
Charleston Southern University
Charleston, SC05.2012
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Customer Relations
- Relationship Building
Timeline
Personal Shopper
Self Employed
03.2023 - Current
Personal Shopper
Instacart
03.2020 - Current
Elementary Education - Elementary Education
Charleston Southern University