Laura Harvey
Englewood,CO
Summary
Experienced individual with over 10+ years of experience in hospitality industry . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
29
29
years of professional experience
Work History
Front of House Supervisor, Bartender, Server
Paxtis
Englewood, CO
05.2022 - 10.2022
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experience.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours, effectively addressing issues to maintain customer satisfaction levels.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Overall supervision of front during both lunch and dinner shifts as well as closing duties and server check out process .
Project Coordinator | Client Relations
Landworx LlC
Highlands Ranch, CO
03.2004 - 10.2019
- Maintained open communication by presenting regular updates on project status to clients.
- Kept projects on schedule by managing deadlines and adjusting workflow.
- Supervised multiple projects from start through delivery by prioritizing needs and delegating assignments.
- Coordinated presentations for client’s including project members to detail the scope, progress and results.
- Tracked project and team member performance closely to quickly intervene to avoid mistakes or delays.
Bartender | Server | Cooperate Trainer
Chevy’s
Denver, CO
03.1994 - 10.2003
- Carried out complete opening, closing, and shift change duties to achieve cleanliness and efficiently. Organize, as well as prepare front of the house scheduling.
- Prepare Bi-weekly payroll.
- Head of marketing as well as organize special events including holidays at cooperate level .
- Upsold high-profit items such as appetizers and mixed drinks to enhance guest experience as well as sales.
- Arranged and prepared tables for special occasions, offering a memorable experience to guests, fostering repeat business.
- Precise payment processing.
- Cultivated warm relationships with regular guests, above and beyond expectations.
Education
Associate In Business Management - Business Administration And Management
Metro State College
Denver, COSkills
- Attention to Detail
- Dependable and Responsible
- Critical Thinking
- Customer Service and Rapport
Timeline
Front of House Supervisor, Bartender, Server
Paxtis
05.2022 - 10.2022
Project Coordinator | Client Relations
Landworx LlC
03.2004 - 10.2019
Bartender | Server | Cooperate Trainer
Chevy’s
03.1994 - 10.2003
Associate In Business Management - Business Administration And Management
Metro State College