Laura Hernandez
Tucson,Arizona
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Circle K
05.2014 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Front and Back Office Dental Assistant
Dr. Acomb Dds
02.1989 - 05.2014
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Education
No Degree - Dental Assisting
Pima Medical Institute
Tucson, AZ05.1989
High School Diploma -
Mifflin High School
Columbus, OH07.1984
Skills
- Stockroom Procedures
- Clerical Support
- Route Dispatch
- Receiving Support
- Refund Processing
- Customer Service
- Stock Management
- Conflict Resolution
- Stocking and Replenishing
- Account Management
- Filing
- Multi-Line Phone Talent
- Documentation
- Credit Card Payment Processing
- Problem-Solving Ability
- Merchandise Orders and Exchanges
- Recordkeeping Strengths
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Customer Service Representative
Circle K
05.2014 - 07.2022
Front and Back Office Dental Assistant
Dr. Acomb Dds
02.1989 - 05.2014
No Degree - Dental Assisting
Pima Medical Institute
High School Diploma -
Mifflin High School