Laura Hernandez
Yonkers,NY
Summary
Experienced Team Leader at Stew Leonard's, with a successful history of ensuring customer service, and motivating team members. Skilled at training employees and addressing challenges with a friendly, positive attitude, managing inventory, and problem-solving skills. Passionate about creating a fun, memorable experience for customers.
Overview
4
4
years of professional experience
Work History
Team Leader
Stew Leonard's
03.2022 - Current
- Assigning daily tasks to team members to optimize group productivity.
- Identify and anticipate the needs of customers promptly and efficiently.
- Leading team meetings to discuss goals, strategies, and address any issues.
- Maintaining weekly and quarterly inventory to ensure supplies were available when needed.
- Pleasant with customers while taking orders, and has a positive image for the business.
- Warmly greeting customers to promote great customer service and a positive experience.
- Maintaining high standards of customer service during busy shifts and a fast-paced work environment.
- Train new staff members on company policies and procedures.
- Processing customer complaints professionally while maintaining a friendly attitude towards them.
- Working effectively in team environments to make the workplace more productive.
Babysitter
Parents Of Child
12.2020 - 06.2021
- Remained alert at all times while caring for the child.
- Helped complete homework, school projects and chores.
- Communicated with parents about daily activities and any concerning behaviors.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06-2020
Skills
- Customer service
- Team leadership
- Speed and efficiency
- Communication skills
- Team collaboration
- Multitasking Abilities
- Positive attitude
- Problem solving
- Attention to detail
- Training staff
Affiliations
- Traveling
- Photography
- High School Music Band
- Volunteering at a women's seminar
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Team Leader
Stew Leonard's
03.2022 - Current
Babysitter
Parents Of Child
12.2020 - 06.2021
High School Diploma -
Lincoln High School
Similar Profiles
Jonathan MedinaJonathan Medina
Merchandiser at Stew Leonard's WinesMerchandiser at Stew Leonard's Wines
Jason LaLimaJason LaLima
Wine Merchandiser and Receiver at Stew Leonard's WinesWine Merchandiser and Receiver at Stew Leonard's Wines
Nicholas SinglarNicholas Singlar
Bakery Display Merchandiser at Stew Leonard'sBakery Display Merchandiser at Stew Leonard's