Laura Hernandez
Caldwell
Summary
Professional with strong background in patient care, skilled in managing patient inquiries, and coordinating services. Proven ability to collaborate effectively with healthcare teams to deliver results and adapt to changing needs. Expertise in communication, empathy, and problem-solving. Reliable and focused on achieving optimal patient outcomes.
Overview
23
23
years of professional experience
Work History
Patient Specialist
Allante Life Med Spa
Boise, ID
02.2016 - Current
- Facilitated patient consultations to determine treatment needs and preferences.
- Managed scheduling for appointments, ensuring optimal utilization of resources.
- Educated patients on services, procedures, and post-treatment care protocols.
- Collaborated with medical staff to streamline patient intake processes.
Administrative Coordinator
Allante Life Med Spa
Boise, ID
02.2016 - Current
- Coordinated scheduling for client appointments, optimizing staff availability and enhancing service delivery.
- Managed inventory levels and ordered supplies, ensuring seamless operations and uninterrupted services.
- Developed and maintained filing systems, improving document retrieval efficiency for administrative tasks.
- Assisted in implementing new software tools for appointment management, increasing operational efficiency.
- Streamlined communication between departments, enhancing coordination of client care services.
Surgery Scheduler
Treasure Valley Pediatrics Denistry
Boise, ID
05.2003 - 01.2016
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed appointment calendars using electronic health record systems to ensure efficient operations.
- Communicated effectively with patients regarding pre-operative instructions and post-surgery follow-ups.
- Collaborated with medical staff to streamline surgery scheduling processes and improve patient care delivery.
Education
No Degree - Medical Assistant
MCA
Boise, ID04.2026
High School Diploma -
Wilder High Schh
Wilder, ID05.1992
Skills
- Customer service
- Attention to detail
- Registration and scheduling
- Organized skills
- Handeling of money
- Laser technician
- Microneeleedling
- Use of radio frequency technology
Languages
Spanish
Native or Bilingual
Timeline
Patient Specialist
Allante Life Med Spa
02.2016 - Current
Administrative Coordinator
Allante Life Med Spa
02.2016 - Current
Surgery Scheduler
Treasure Valley Pediatrics Denistry
05.2003 - 01.2016
No Degree - Medical Assistant
MCA
High School Diploma -
Wilder High Schh