Laura Hernandez
Troy
Summary
Bilingual Retail Management Professional experienced in delivering exceptional customer service and fostering team collaboration. Demonstrated strong communication and decision-making skills while managing high-pressure situations. Organized Teller with expertise in cash handling, general accounting, and finance concepts, contributing to a well-rounded banking experience.
Overview
19
19
years of professional experience
Work History
Bank Teller/Bilingual Customer Service Representative
Alliance Bank Central Texas
Waco
03.2022 - 07.2026
- Processed customer transactions accurately and efficiently to ensure smooth operations.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained cash drawer integrity through regular balancing and reconciliation.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with account inquiries, providing clarity and support.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted customers with inquiries in both English and Spanish.
Paraprofessional
Georgetown ISD/ Troy ISD
Troy
10.2021 - 02.2022
- Assisted teachers in classroom instruction and student engagement activities.
- Supported students with special needs in daily learning tasks and social interactions.
- Collaborated with educators to develop individualized education plans for students.
- Monitored student behavior and provided guidance to maintain a positive environment.
Inventory Specialist II / Assistant Manager
Texas Department of Criminal Justice
Gatesville
11.2017 - 09.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Inventory Specialist III/ Store Manager
Corrections Corporation Of America
Bartlett
07.2014 - 06.2017
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Hired, and evaluated personnel in sales and marketing.
- Completed monthly profit and loss performance reports.
- Completed all point of sale opening and closing procedures.
- Interviewed job candidates and made staffing decisions based upon store need, and experience.
Shift Manager
McDonald's
Mexia
03.2007 - 07.2012
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Trained and mentored new employees to maximize team performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained store equipment, including computers, printers and fax machines.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Directed training and retraining of employees to boost performance and enhance business results.
- Supervised team members during busy shifts to ensure efficient service.
- Managed daily cash intake by counting out registers and tabulating profits.
Education
High School Diploma - Mathematics, English, Spanish
Mexia High School
Mexia, TXSkills
- Cash handling
- Banking regulations knowledge
- Banking compliance
- Customer account management
- Customer service
- Issue resolution
- Attention to detail
- Problem-solving
- Staff supervision
- Employee scheduling
- Training
- Recruiting and interviewing
- Staff management
Timeline
Bank Teller/Bilingual Customer Service Representative
Alliance Bank Central Texas
03.2022 - 07.2026
Paraprofessional
Georgetown ISD/ Troy ISD
10.2021 - 02.2022
Inventory Specialist II / Assistant Manager
Texas Department of Criminal Justice
11.2017 - 09.2019
Inventory Specialist III/ Store Manager
Corrections Corporation Of America
07.2014 - 06.2017
Shift Manager
McDonald's
03.2007 - 07.2012
High School Diploma - Mathematics, English, Spanish
Mexia High School