Summary
Overview
Work History
Education
Skills
Timeline
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Laura Herzog

Laura Herzog

Jacksonville,FL

Summary

Personable and dedicated Mass Market Account supporter with extensive experience in the food industry, from fresh to frozen, within and outside of KeHE.

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients as well as coworkers.

Looking for a new role where hard work and dedication will be valued and utilized to its greatest potential

Overview

31
31
years of professional experience

Work History

Account Support Specialist

Kehe Distribution
Jacksonville, FL
10.2016 - Current
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed-up with sales teams and customers with complex issues to coordinate resolutions.
  • Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
  • Created and updated scheduled price changes in HEB / Central Market Supplier IDM.
  • Continues to improve on 96% + data match between KeHE Legacy AS400 system and customer IDM Portal with focus on product pack schematics and multi-zone pricing identifiers.

Inventory Manager - NALMEB Lead

Halifax VSS / Honeywell
Jacksonville, FL
05.1992 - 04.2003
  • Achieved and maintained inventory accuracy levels of 98% for specific USMC support equipment staged for Norway Alliance program.
  • Improved calibration process objectives and techniques to minimize down time of medical equipment
  • Presented planning procedures, organized schedules and maintained records while working through the Norge/English language differences.
  • Responsible for conducting in person supply chain and inventory inspections in Norway at each of three storage locations located throughout the country annually.
  • Assisted lead Programmer stationed in Norway with testing and implementation of supply system updates and enhancements.

Education

CSCP Certified Supply Chain Professional - Logistics Management

University of North Florida
Jacksonville, FL
01.2007

Associate of Science - Business Administration

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • AS400 Systems - KeHE Specific implementation
  • Work Prioritization centered on customer needs and key identifiers of performance
  • Excellent Verbal and Written Communication
  • Advanced MS Excel, Powerpoint, Sharepoint, Word and Teams
  • Confident Data interpretation - large sets specifically
  • Analyzing and improving supply chain metrics
  • Teamwork and Collaboration
  • ISO9002 Certified Auditor
  • Root cause analysis and lean process thinker
  • Passionate about improving, learning and growing in my assigned roles

Timeline

Account Support Specialist

Kehe Distribution
10.2016 - Current

Inventory Manager - NALMEB Lead

Halifax VSS / Honeywell
05.1992 - 04.2003

CSCP Certified Supply Chain Professional - Logistics Management

University of North Florida

Associate of Science - Business Administration

Florida State College At Jacksonville

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Laura Herzog