Laura Hicks

• Delivered outstanding service by promptly addressing customer concerns via phone calls or emails throughout their entire purchasing journey.
• Input order information into system and updated customer accounts to document and track customer orders.
• Processed and handled customer complaints, answering questions, and providing alternative solutions.

Maintained day to day store computer functions. Input employee time card changes(vacation and time off requests).

Balanced daily cashier cash drawers, maintained a balanced vault 3 times daily, ordered change and supplies from the bank.

Prepared daily reports for all store managers.

• Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
• Greeted customers entering store and offered assistance with requirements.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.