Laura Hilton
New York,NY
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Organized Office Assistant known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations.
Overview
12
12
years of professional experience
Work History
Office Assistant
Help Scout
New York, NY
04.2015 - Current
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Monitored office supply stock levels and placed timely orders for replenishment.
Goodwill
Salesforce
New York, NY
05.2016 - 10.2018
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Goodwill
Sales Talent
New York, NY
06.2013 - 02.2014
- Conducted testing of software and systems to ensure quality and reliability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts -
School of Cooperative Technical Education
New York, NY06-2009
High School Diploma -
Heritage High School
New York, NY08-2008
Skills
- Organizing and categorizing
- Event preparation
- Problem-solving skills
- Sales strategies
- Sales development
- Sales goals attainment
- Sales trends
- Relationship building
- Friendly and outgoing
- Cleaning techniques
- Social media
Timeline
Goodwill
Salesforce
05.2016 - 10.2018
Office Assistant
Help Scout
04.2015 - Current
Goodwill
Sales Talent
06.2013 - 02.2014
Associate of Arts -
School of Cooperative Technical Education
High School Diploma -
Heritage High School