Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Hoff

1210 4th Ave E, Apt 8212, Bradenton

Summary

Proven track record in enhancing inventory accuracy and operational efficiency at TPA1 through meticulous attention to detail and robust problem-solving skills. Excelled in roles requiring critical thinking and effective communication. Skilled in Microsoft Office and adept at decision-making, consistently achieving demanding productivity goals. Results-driven professional with comprehensive background in inventory control and quality assurance. Proven ability to enhance operational efficiency and maintain optimal inventory levels through effective process management. Known for strong team collaboration and adaptability, leveraging skills in data analysis and problem-solving to achieve consistent results.

Overview

13
13
years of professional experience

Work History

ICQA/QCC PG

TPA1
09.2024 - Current
  • Backup to ICQA PA and QCC PA when OOTO.
  • Recommend labor adjustments for counters to their direct supervisor.
  • Assist ICQA Problem Solvers with unexpected excess workloads.
  • Conduct ASIN investigations on items that are unable to be picked for various reasons.

ICQA Problem Solver

TPA1
10.2023 - Current
  • Monitored inventory accuracy and movement using computerized inventory systems.
  • Maintained a high level of attention to detail, ensuring thoroughness and accuracy in all aspects of the ICQA role.
  • Contributed to process improvement initiatives, leading to more effective inventory control measures within the facility.
  • Played an integral role during peak seasons by effectively managing increased workloads without compromising quality standards.
  • Improved inventory accuracy by conducting regular audits and addressing discrepancies efficiently.

RSP Problem Solver

TPA1
09.2023 - Current
  • Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damaging out products, and adding expiration dates to food and health products.
  • Looked outside known experience to find alternative solutions.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Defined problems to make decisions and moved forward to support quick resolution.

Picker

TPA1
05.2023 - Current
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized workstation, ensuring easy access to products for efficient picking.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Consistent in maintaining superb quality and productivity metrics.

ISS Problem Solver

IND9
09.2019 - 05.2023
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex issues through ISS tickets.
  • Coordinated with multiple departments to ensure seamless implementation of solutions, enhancing overall productivity.
  • Managed timely and efficient processing of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Processed and packaged damages thoroughly to ensure smooth delivery to downstream escape arcs.

Receiver

IND4
01.2014 - 09.2019
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Trained new employees on receiving procedures, improving overall team performance.
  • Consistent in maintaining superb quality and productivity metrics.

Receive Problem Solver

IND4
01.2014 - 09.2019
  • Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, and damaging out products.
  • Researched and extracted data to find product ownership.
  • Deep-dived complex backlog issues with efficiency and ease.

Stow Problem Solver

IND4
03.2012 - 01.2014
  • Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, and damaging out products.
  • Researched and extracted data to find product ownership.
  • Assumed ownership, and solved effortlessly abandoned, complex problems.

Inbound Stower

IND4
12.2011 - 01.2014
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Strengthened overall warehouse operations by actively participating in GEMBA and sharing constructive feedback with management.
  • Consistent in maintaining superb quality and productivity metrics.

Education

No Degree - Journalism

Indiana State University
Terre Haute, IN

Skills

  • Microsoft Office
  • Deadline-oriented
  • Product Inspection
  • Attention to Detail
  • Inventory Reconciliation
  • Discrepancy Investigation
  • Order Fulfillment
  • Problem-Solving
  • Multitasking
  • Reliability
  • Critical Thinking
  • Organizational Skills
  • Effective Communication
  • Decision-Making

Accomplishments

Participated in three Away Teams

- OAK3 2013

- MSP1 2017

- MDT2 2017


Chosen to lead project on consolidation transition from library to VNA at IND4

Timeline

ICQA/QCC PG

TPA1
09.2024 - Current

ICQA Problem Solver

TPA1
10.2023 - Current

RSP Problem Solver

TPA1
09.2023 - Current

Picker

TPA1
05.2023 - Current

ISS Problem Solver

IND9
09.2019 - 05.2023

Receiver

IND4
01.2014 - 09.2019

Receive Problem Solver

IND4
01.2014 - 09.2019

Stow Problem Solver

IND4
03.2012 - 01.2014

Inbound Stower

IND4
12.2011 - 01.2014

No Degree - Journalism

Indiana State University

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