Laura Hogue
Arlington,TN
Summary
Motivated and organized individual with strong time management and organizational skills. Seeking entry-level opportunities to contribute to company growth and enhance abilities.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks, Macys
Memphis, TN
10.2023 - Current
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista Shift Supervisor
Starbucks
Memphis, TN
09.2021 - 04.2024
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
- Maintained a clean and well-stocked work area throughout shifts.
- Ensured compliance with health department regulations related to food handling practices.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Team Leader
Chick-fil-A
Madison, MS
05.2018 - 06.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Medical Assistant
Vascular Institute of Orlando
Orlando, FL
08.2017 - 10.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Patient Care Technician
Florida Hospital of Kissimmee
Kissimmee, FL
02.2017 - 07.2017
- Provided direct patient care and assistance to healthcare team members.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Ensured that all medical equipment was properly maintained and sterilized.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Patient Care Technician
Florida Hospital Tampa
Tampa, FL
08.2014 - 11.2016
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
CNA
Hawthorne Health and Rehab
Brandon, FL
03.2014 - 12.2014
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Participated in educational programs designed to improve knowledge of health care practices.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Education
Bachelor of Science - Health Sciences
The University of Memphis
Memphis05-2025
Associate of Science - Health Information Technology
St. Petersburg College
St. Petersburg, FL12-2016
High School Diploma -
Winter Springs High School
Winter Springs, FL06-2010
Skills
- Up-selling
- Cash Handling
- Exceptional customer service
- Speedy and efficient
- Friendly and outgoing
- Active listener
Timeline
Barista
Starbucks, Macys
10.2023 - Current
Barista Shift Supervisor
Starbucks
09.2021 - 04.2024
Team Leader
Chick-fil-A
05.2018 - 06.2021
Medical Assistant
Vascular Institute of Orlando
08.2017 - 10.2017
Patient Care Technician
Florida Hospital of Kissimmee
02.2017 - 07.2017
Patient Care Technician
Florida Hospital Tampa
08.2014 - 11.2016
CNA
Hawthorne Health and Rehab
03.2014 - 12.2014
Bachelor of Science - Health Sciences
The University of Memphis
Associate of Science - Health Information Technology
St. Petersburg College
High School Diploma -
Winter Springs High School
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