Laura Howard
Live Oak,FL
Summary
Driven by a passion for enhancing customer and patient experiences, I excelled at Russell's Western Wear by implementing strategic marketing and inventory control, boosting sales significantly. Adept in customer service and problem-solving, my multidisciplinary approach at Vivid Vision and Hospice Of The Nature Coast improved client outcomes and patient wellbeing, showcasing my ability to lead and empathize effectively.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Russell's Western Wear
2014.09 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Created employee schedules to align coverage with forecasted demands.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Domestic Violence Advocate
Vivid Vision
2012.04 - 2014.09
- Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
- Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
- Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
- Conducted thorough assessments of clients'' needs, identifying barriers to self-sufficiency and strategizing solutions accordingly.
Certified Nursing Assistant
Hospice Of The Nature Coast
2009.01 - 2010.02
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
High School Dipolma - General Education
Suwannee High School
Live Oak, FLCNA License - Healthcare
Experian
Gainesville, FL04.2008
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Highly motivated
- Decision-making skill
- Dependable and reliable
- Coaching and Mentoring
- Sales Analysis
- Meticulously detail-oriented
- Store operations
- Documentation expertise
- HIPAA Compliance
- Reliable team player
- Compassionate
- Adaptable
- Patient relationship building
- Victim advocacy
- Mental health awareness
- Multicultural Competence
- Safety Planning
- Case Documentation
Timeline
Retail Store Manager
Russell's Western Wear
2014.09 - Current
Domestic Violence Advocate
Vivid Vision
2012.04 - 2014.09
Certified Nursing Assistant
Hospice Of The Nature Coast
2009.01 - 2010.02
High School Dipolma - General Education
Suwannee High School
CNA License - Healthcare
Experian
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