Laura Hurd
Troy,AL
Summary
Dedicated Customer Service Professional with 8 years of experience seeking a Customer Service Rep role. Skilled in resolving customer inquiries, maintaining high-quality control protocols, and defusing tensions. Proven ability to ensure customer satisfaction through effective communication and meticulous data management.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Conifer Health Solutions LLC
Dallas, TX
08.2024 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Assisted with hospital billing
Customer Service Agent
Vacasa
Portland, Oregon
05.2021 - 02.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Member Service Representative
BroadPath Healthcare Solutions
Tucson, AZ
11.2016 - 01.2022
- Conducted thorough inquiries to identify customer service requirements and meticulously recorded data into computerized systems
- Utilized effective communication skills to maintain a composed and courteous attitude during customer interactions, successfully defusing tensions in high-stress scenarios
- Facilitated resolution of account issues for members, guiding them through company procedures and ensuring the integrity of database records through careful verification and modification of details
Customer Agent
CGI
Troy, Alabama
08.2015 - 11.2016
- Maintain productivity standards through exceptional customer service, ensuring each interaction adheres to high-quality control protocols
- Demonstrate excellent telephone etiquette with a consistent track record of resolving challenging calls with professionalism
- Process and document customer complaints and inquiries, delivering swift and accurate guidance to ensure customer satisfaction
Education
High School Diploma -
Pike County High School
Brundidge, AL05.2004
Skills
- Microsoft Office
- Office
- Schedule Appointments
- Navigation
- Basic
- Receptionist
- Clients
- Take Messages
- Data Entry
- Hospital billing
- Decision-Making
- Outbound dialer
- Electronic Health Records
- Telephone
- Insurance
- Organization and Efficiency
- Medical Terminology
- Customer Service
- Problem Resolution
- Microsoft excel
- Communication
- Problem Solving
- Basic Computer Proficiency
- Conflict Resolution
- Product Knowledge
- Active Listening
Timeline
Customer Care Representative
Conifer Health Solutions LLC
08.2024 - 01.2025
Customer Service Agent
Vacasa
05.2021 - 02.2024
Member Service Representative
BroadPath Healthcare Solutions
11.2016 - 01.2022
Customer Agent
CGI
08.2015 - 11.2016
High School Diploma -
Pike County High School