Laura Hurd
Troy,AL
Summary
Dedicated Customer Service Professional with 8 years of experience seeking a Customer Service Rep role. Skilled in resolving customer inquiries, maintaining high-quality control protocols, and defusing tensions. Proven ability to ensure customer satisfaction through effective communication and meticulous data management.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Conifer Health Solutions LLC
08.2024 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Assisted with hospital billing
Customer Service Agent
Vacasa
05.2021 - 02.2024
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Member Service Representative
BroadPath Healthcare Solutions
11.2016 - 01.2022
- Conducted thorough inquiries to identify customer service requirements and meticulously recorded data into computerized systems
- Utilized effective communication skills to maintain a composed and courteous attitude during customer interactions, successfully defusing tensions in high-stress scenarios
- Facilitated resolution of account issues for members, guiding them through company procedures and ensuring the integrity of database records through careful verification and modification of details
Customer Agent
CGI
08.2015 - 11.2016
- Maintain productivity standards through exceptional customer service, ensuring each interaction adheres to high-quality control protocols
- Demonstrate excellent telephone etiquette with a consistent track record of resolving challenging calls with professionalism
- Process and document customer complaints and inquiries, delivering swift and accurate guidance to ensure customer satisfaction
Education
High School Diploma -
Pike County High School
Brundidge, AL05.2004
Skills
- Microsoft Office
- Office
- Schedule Appointments
- Navigation
- Basic
- Receptionist
- Clients
- Take Messages
- Data Entry
- Hospital billing
- Decision-Making
- Outbound dialer
- Electronic Health Records
- Telephone
- Insurance
- Organization and Efficiency
- Medical Terminology
- Customer Service
- Problem Resolution
- Microsoft excel
- Communication
- Problem Solving
- Basic Computer Proficiency
- Conflict Resolution
- Product Knowledge
- Active Listening
Timeline
Customer Care Representative
Conifer Health Solutions LLC
08.2024 - 01.2025
Customer Service Agent
Vacasa
05.2021 - 02.2024
Member Service Representative
BroadPath Healthcare Solutions
11.2016 - 01.2022
Customer Agent
CGI
08.2015 - 11.2016
High School Diploma -
Pike County High School