Laura Inge
Kansas City,MO
Summary
Motivated employee who has climbed the administrative ladder from bedside critical care nurse to upper management. Provided solid leadership with a focus on employee engagement, profitability, growth, and reputation management. Seeking position with compatible philosophy of respect, professionalism, and caring concern for individuals. An energetic and fast learner ready for the next adventure.
Overview
23
23
years of professional experience
Work History
Chief Executive Officer
Kindred Hospital Northland
04.2017 - Current
- Responsible for all workings of the hospital with an ADC of 40
- Hospital currently has 190 employees
- Monthly revenues of $2 million
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Maintained P&L and shouldered corporate fiscal responsibility.
Chief Clinical Officer
Kindred Hospital Northland
04.2014 - 04.2017
- Responsible for Nursing, Respiratory, Pharmacy, Lab, Rehab contract service, Radiology, and Dietitians.
- Led interdisciplinary teams to deliver high-quality, patient-centered care in a fast-paced clinical environment.
- Spearheaded the development of innovative clinical programs, addressing gaps in service offerings and meeting evolving patient needs.
- Created a culture of accountability through data-driven performance management systems and regular feedback mechanisms.
- Enhanced patient satisfaction by optimizing care delivery processes and streamlining communication among healthcare providers.
- Oversaw regulatory compliance efforts, ensuring adherence to all applicable laws, standards, and guidelines governing clinical practice.
- Oversaw efforts for achieving the disease specific certification for Respiratory Failure.
- Implemented Code Team and Rapid Response Teams and enforced all RNs, LPNs, and RTs to be ACLS certified.
Nurse Manager
Kindred Hospital Central Tampa
06.2012 - 04.2014
- Responsible for the hospital nursing department with an ADC of 57
- 24 hour responsibility of staffing with a total of 160 employees
- Completed all employee evaluations and merit adjustments
- Responsible for two medical floors, 8 bed ICU, and 16 bed step down
- Participation in all QI initiatives
- Maintained hospital to be survey ready on a daily basis
- Began team huddles to ensure staff are kept informed.
- Implemented a Preceptor Training Course for staff to learn techniques for onboarding new staff.
CN II
Mease Countryside Hospital
01.2010 - 06.2012
- Worked on Medical Telemetry floor for reorientation to bedside care and successfully transitioned back to critical care
- Floated to multiple units, including Neuro Tele floor
- Successfully cared for up to 8 telemetry patients each shift and up to 3 CC patients each shift.
- Transitioned to the Cardiac Critical Care area and cared for patients post open heart, post MI, post intervention
- Removed cardiac sheaths
CN II
CCU Mease Countryside Hospital
01.2011 - 06.2012
- Diabetic Resource Nurse
- Co-facilitator of AACN Beacon Award journey for the CCU
- Experience with critically ill patients with intensive monitoring needs to include: Post MI, Sepsis, overdose, DKA, code blue, ventilator management, pneumonia, post RRT, respiratory failure, thrombolytics, intensive surgical patients, complex wound care, and multiple critical care IV medications.
Nurse Manager
Kindred Hospital St. Petersburg
03.2008 - 01.2010
- Responsible for the hospital of 45 beds and an 8 bed ICU
- 24 hour responsibility of staffing with a total of 140 employees
- Participation in all QI initiatives
- Implemented Hourly Rounds as part of patient satisfaction goals
- Maintained hospital to be survey ready on a daily basis
- Began team huddles to ensure staff kept informed
- Doubled retention rate to over 90%.
Nurse Manager
Med /Tele, Bayfront Medical Center
01.2006 - 03.2008
- Responsible for a unit of 44 beds with 12 beds ventilator capable
- 24 hour responsibility of staffing with a total of 75 employees
- Participated in all hospital QI initiatives as set by the organization
- Participated in Clinical Transformations of our electronic charting system
- Personal goal of rounding on patients, physicians, and employees daily
- Maintained the unit to be survey ready on a daily basis
- Held staff accountable
- Decreased use of contract labor from 12 FTEs to zero
- Began weekly team huddles that focused on patient satisfaction
- Increased retention rate to 93%.
Director/Manager Telemetry Unit
Sun Coast Hospital
01.2005 - 01.2006
- Responsible for a telemetry unit of 48 beds with a multidisciplinary staff
- Responsible for staffing 24 hours a day with a total of 52 FTEs
- Ensure optimal patient satisfaction by raising Press-Ganey scores from the 6th percentile to the 86th percentile
- Developed a team atmosphere with the employees of the unit and increased staff satisfaction by introducing a shared governance model
- Strong believer in patient and employee rounds daily
- Wonderful relationships with physicians and focused on physician satisfaction
- Assisted with Quint Studer initiatives and Pillars of Excellence
- Participated on multiple committees and strategic groups, i.e
- Forms committee, patient safety, environment of care, value analysis team, survey readiness, infection control, pharmacy and therapeutics, code blue committee, and education committee
- Ceased hiring of LPNs until RN level was increased to improve skill mix
- Decreased RN turnover to 12%
- Participation in successful AOA and Joint Commission Surveys.
Clinical Coordinator
MICU Sun Coast Hospital
07.2001 - 01.2005
- Assisted with QI collection
- Completed employee evaluations
- Nurse preceptor for new employees
- Nurse preceptor for critical care internship program
- Completed monthly schedule to ensure adequate coverage of unit
- Ensure optimal patient satisfaction
- Completed staff meetings
- Assisted with teaching Basic Arrhythmia Course
- Participated in Code Blue Committee, Education Committee, and RRT Committee.
Education
Master of Science - Nursing Administration
Regis University
12.2015
BSN -
Truman State University
05.1997
Skills
- Executive Leadership
- Strategic Planning
- Organizational Growth
- Project Management
- Strategic Visioning
- Operational Efficiency
- Financial Management
- Customer Relations
- Contract Management
- Regulatory Compliance
- Succession Planning
- Relationship and Team Building
- Board Reporting
- Change and Growth Management
Accomplishments
- Nurse of the Year 2006
- CCO of the Year 2015
- Member of ACHE
- Member of AONL
- Member of MONL
- Increased bed capacity from 35 beds to 50 licensed beds by participating in the Certificate of Need process within the state of Missouri and presented at Jefferson City
- Improved online reputation of Kindred Hospital Northland from a score of 2.1 to 4.7. Improved Reputation.com score from 45 to 890
- Participated in the Missouri Organization of Nurse Leaders Professional Development Committee
- Active member of the Kansas City Metropolitan Healthcare Council
- Active member of the Membership Committee of AONL, Association of Nurse Leaders.
- Active member of the Missouri Hospital Association Transition of Care Advisory Committee.
- Served as Diabetic Resource RN at Mease Countryside Critical Care areas.
- Active member of the Steering Committee for AONL Credentialing Center 2024 CENP
- Active member of EMPOWER, Women's Employee Resource Group Council Member
- St Luke's Continuing Care Network Professional Development Committee Chair
Timeline
Chief Executive Officer
Kindred Hospital Northland
04.2017 - Current
Chief Clinical Officer
Kindred Hospital Northland
04.2014 - 04.2017
Nurse Manager
Kindred Hospital Central Tampa
06.2012 - 04.2014
CN II
CCU Mease Countryside Hospital
01.2011 - 06.2012
CN II
Mease Countryside Hospital
01.2010 - 06.2012
Nurse Manager
Kindred Hospital St. Petersburg
03.2008 - 01.2010
Nurse Manager
Med /Tele, Bayfront Medical Center
01.2006 - 03.2008
Director/Manager Telemetry Unit
Sun Coast Hospital
01.2005 - 01.2006
Clinical Coordinator
MICU Sun Coast Hospital
07.2001 - 01.2005
Master of Science - Nursing Administration
Regis University
BSN -
Truman State University
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