Pauline Rubua
Houston ,TX
Summary
I am very excited to hear that your company has an open position. I am Self-motivated, personable business professional with over ten years of customer service, proven multiple administrative and secretarial experience. Being a corporate Receptionist, nurse assistant and a Flight Attendant I am accustomed to work well under pressure, highly proficient in problem solving and handling sensitive, confidential records. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in the ability to multitask and manage several tasks simultaneously. I am very compassionate with what I do and I am certain that my skills and experiences are a perfect match for your company. I have a Diploma in Travel and tourism, where I studied hospitality, customer services and career development. The combination of my training and my years of customer service, nurse assistant experience has given me valuable skills that make me the perfect fit for the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PCT/CNA, Float Pool
Prohealth Agency - Houston Methodist Hospital
04.2021 - Current
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Worked with physicians, nurses, technicians and therapists to formulate, implement and modify individual care plans.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Patient Care Technician
St David's South Austin Medical Centre
10.2018 - 04.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Supported patient admissions, discharges and transfers to promote team productivity.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete activities of daily living.
- Responded to emergency situations to help with lifting and transporting patients.
Receptionist
Aquila Commercial Real Estate
10.2017 - 09.2018
- Greeted clients/visitors and maintain a presence at the front desk
- Answer and transfer incoming calls in a friendly and professional manner using a multiline phone system
- Maintained the conference room calendar for meetings
- Maintained the conference rooms to ensure they were clean and orderly
- Coordinated mail pick-up/sort/drop-off, including courier service and overnight package coordination
- Provides entry level administrative support including but not limited to typing, filing, copying and coordinating calendars
- Issuing visitors badges to all the new hire employees
- Performs other duties as assigned.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Corporate Receptionist
Lone star overnights
02.2017 - 10.2017
- Greeted clients/visitors and maintain a presence at the front desk
- Answer and transfer incoming calls in a friendly and professional manner using a multiline phone system
- Maintained the conference room calendar for meetings
- Maintained the conference rooms to ensure they were clean and orderly
- Coordinated mail pick-up/sort/drop-off, including courier service and overnight package coordination
- Provides entry level administrative support including but not limited to typing, filing, copying and coordinating calendars
- Issuing visitors badges to all the new hire employees
- Performs other duties as assigned.
Flight Attendant
Mesa Airlines
04.2015 - 09.2017
- Attend preflight briefings on details of the flight
- Ensure that adequate supplies of refreshments and emergency equipment are on board
- Assist in cleaning the cabin between flights
- Demonstrate the use of safety and emergency equipment
- Ensure all passengers have seatbelts fastened and ensure other safety requirements are met
- Serve, and sometimes sell, beverages, meals, or snacks
- Take care of passengers’ needs, particularly those with special needs
- Reassure passengers during flight, such as when the aircraft hits turbulence
- Administer first aid to passengers or coordinate first aid efforts, when needed
- Direct passengers in case of emergency
Certified Nurse Assistant
Kindred Hospital Northland
10.2014 - 03.2015
- Take vital signs
- Turn or reposition patients who are bedridden
- Collect information about conditions and treatment plans from caregivers, nurses and doctors
- Provide and empty bedpans
- Lift patients into beds, wheelchairs, exam tables, etc
- Answer patient calls
- Examine patients for bruises, blood in urine or other injuries/wounds
- Clean and sanitize patient areas
- Change bed sheets and restock rooms with necessary supplies
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
CNA, Float Pool
Senior Helpers
05.2010 - 09.2014
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Conducted rounds with medical staff to promote improved understanding between patients, nursing staff and medical staff to support continued quality of communication and care.
Sales Associate
Marine Corps Exchange
11.2009 - 04.2010
- Worked the cash register
- Maintained the storefront
- Stocked inventory
- Monitored theft
- Assisted customers on the phone to help them find inventor
Education
Diploma - Hospitality and Tourism Management
The Travel Academy
Associate - Nursing
Penn Valley Community College
MEDS - undefined
Medical Educational Development School
Certified Nurse Assistant (CNA) - undefined
Insurance Underwriter - undefined
College of Insurance Nairobi
High school Diploma - undefined
Karatina High school Karatina
Skills
- Strong work ethics and Highly flexible to work all shifts including nights, weekends and holidays
- Ability to remain positive and professional in all situations
- Complex Problem-Solving
- Efficient and Reliable Team Player
- Quick Problem Solver
- Medical Procedures Understanding
- Medical Terminology Knowledge
- Consistent Follow Through
- Calm Under Stress
Certification
- CNA - Certified Nurse Assistant
- NCPCT - Patient Care Technician
- Travel and tourism certification
- CPR, BLS and AED certified
- Excellent phone verbiage
Timeline
PCT/CNA, Float Pool
Prohealth Agency - Houston Methodist Hospital
04.2021 - Current
Patient Care Technician
St David's South Austin Medical Centre
10.2018 - 04.2021
Receptionist
Aquila Commercial Real Estate
10.2017 - 09.2018
Corporate Receptionist
Lone star overnights
02.2017 - 10.2017
Flight Attendant
Mesa Airlines
04.2015 - 09.2017
Certified Nurse Assistant
Kindred Hospital Northland
10.2014 - 03.2015
CNA, Float Pool
Senior Helpers
05.2010 - 09.2014
Sales Associate
Marine Corps Exchange
11.2009 - 04.2010
Diploma - Hospitality and Tourism Management
The Travel Academy
Associate - Nursing
Penn Valley Community College
MEDS - undefined
Medical Educational Development School
Certified Nurse Assistant (CNA) - undefined
Insurance Underwriter - undefined
College of Insurance Nairobi
High school Diploma - undefined
Karatina High school Karatina
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