Steven Ansumana

Develop and manage project plans for EMR implementation, ensuring alignment with organizational goals and timelines.

• Coordinate with stakeholders, including healthcare providers, IT staff, and vendors, to define project scope, objectives, and deliverables.
• Monitor project progress, manage resources, and adjust plans as necessary to meet deadlines and budgets.
• Ensure System Configuration and Customization

Configure and customize th EMR system to meet the specific needs and workflows of the healthcare facility.

• Ensure the EMR system is set up to capture necessary data, support clinical processes, and comply with regulatory requirements.
• Plan and execute data migration from legacy systems to the new EMR system,
• Ensure data integrity, accuracy, and security during the migration process,Validate and test migrated data to ensure completeness and reliability.
• Develop comprehensive training programs and materials for end-users, including physicians, nurses, and administrative staff,
• Conduct training sessions and workshops to educate users on system functionalities and best practices.
• Provide ongoing support and troubleshooting assistance to users before, during, and after the go-live phase.
• Workflow Analysis and Optimization
• Conduct thorough testing of the EMR system, including unit testing, integration testing, and user acceptance testing (UAT).
• Managed approximately 30 incoming calls, emails, and faxes per day from customers.'

• Lead and manage EMR go-live projects, ensuring timely and successful implementation.
• Coordinate with healthcare providers, IT staff, and vendors to align project goals and timeliness.
• Conduct comprehensive training sessions for end-users, including physicians, nurses, and administrative staff.
• Provide on-site and remote support during go-live events to address technical issues and user concerns.
• Configure EMR systems to meet the specific needs and workflows of healthcare facilities.
• Develop and maintain documentation, including training materials, user guides, and SOPs.
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'
• Perform data migration and system testing to ensure data integrity and system functionality.
• Monitor and evaluate post-implementation performance, making necessary adjustments to optimize system use.

• Supported the full life-cycle of EMR system implementation projects, from planning to post-implementation support in over 20 locations.
• Provided ongoing support and troubleshooting to resolve technical issues and optimize system performance.
• Assisted in data extraction, conversion, and migration tasks, ensuring seamless data transfer and also SQL Server Reporting Services (SSRS) to maintain or improve efficiency in Centricity, LabDaq, and Scanning Server databases.
• Collaborated with vendors and internal IT teams to implement system updates and enhancements.
• Led training programs for clinical and administrative staff, enhancing their proficiency with the new system and editing Existing CCC-Forms Via TFE.
• Setup and maintain Secure Messaging/ Patient Portal.

• Manage and support the GE Centricity EMR/EHR system, ensuring optimal performance and user satisfaction.
• Configure and customize the GE Centricity system to meet the specific needs of healthcare providers and staff.
• Conduct data analysis to identify trends, generate reports, and support decision-making processes.
• Provide training and support to end-users, including physicians, nurses, and administrative staff.
• 'Managed approximately 40 incoming calls, emails, and faxes per day from customers.
• Troubleshoot and resolve system issues, collaborating with IT and vendor support as necessary. Optimize clinical and administrative workflows within the GE Centricity system.
• Develop and maintain comprehensive documentation, including user guides, SOPs, and training materials.
• Lead and participate in system upgrades, implementations, and integration projects.

• Collaborated with cross-functional teams to develop and implement effective IT solutions for organizational needs.
• Created all troubleshooting documentation and distributed it to team members and key stakeholders.
• Conducted thorough systems analysis to identify areas for improvement, leading to increased efficiency across organizational output.
• Enhanced security measures by conducting regular audits and implementing necessary updates.
• Evaluated emerging technologies and recommended strategic upgrades for increased productivity.
• Using MEL expression functions for medication, problem, and order configuration
• Importing forms from clinical kits into theEMR System
• Including mapping OBS Terms
• Athena EMR, Meditech, IDX, PACS
• Provide EMR/EHR go-live support

• Conduct training for Clinical staff,Nurses and other End Users by developing comprehensive Workflow guidelines or documentation outlining standard operating procedures for various tasks.
• Answer Question from End Users,Resolve incoming tickets/issues.
• Assisted with development and testing of workflows for go-live
• Provided EMR support to clinical and front-end staff
• Provided day-to-day support for end-users
• Work hand and hand with PM
• Go Live Support
• Answer Question from End Users,Resolve incoming tickets/issues, Train All Nurses and Providers
• Provided EMR support to clinical and front-end staff
• Setup new users, create new facilities, set up roles and privileges
• Setup Letters, Handouts, Flowsheet Views, Encounter Types
• Train EMR Specialist and Junior Analyst
• Create Custom Problems, Medications and Allergies List and Custom Superbill Form

• Build and design of user profiles, create EMR template, configure roles/privileges
• Provided go-live support to physicians and end users – front office to back office staff.
• Provided technical and general support (EMR) electronic medical records system
• Log and track all support issues, problems and requests
• Created customer forms with VFE
• Edited CCC-forms with TFE
• Facilitated clinical content meetings
• Provide Remote Support for health care organization implementing ECW; Centricity EMR

• Resolved Link logic errors
• Re-engineered workflows
• System build and configuration: letters, handouts, users, orders, custom lists, specialties,
• Created Privileges for Active Directory
• Facilitated and Managed 35 incoming calls, emails, and faxes per day from customer services.
• Created workflow guides/material
• Provided EMR support to clinical and front-end staff
• Setup new users, create new facilities, set roles and privileges
• Communicated with the Command Center regarding any system issues
• Support application analyst/project manager with EMR implementations
• Designed Electronic Forms and provided Remote Support

• Reduced downtime during system transitions by developing thorough roll-out strategies and timelines.
• Safeguarded against potential setbacks through regular risk assessments, proactively addressing identified vulnerabilities in a timely manner.
• Delivered exceptional post-implementation support by monitoring system stability and addressing any lingering issues promptly.
• Supported continuous process improvements by gathering valuable feedback from end-users after each Go-Live event.
• Setup build and configuration: create end users, document templates, letters, text components, appointment books,
• Encounter types, orders, specialty, group, job titles, document types, orders build, privileges, and roles
• Evaluate and determine efficient workflows based on best practice
• 1:1 training and classroom style training sessions clinical & non-clinical staff
• Trained clients on system based on Mu Measure
• Requirements
• Develop Workflow optimization and also coordinate EMR meetings
• Support application analyst/project manager with EMR implementations
• Implementation support and EMR Subject Matter Expert

• Managed helpdesk requests promptly, ensuring timely resolution of end-user concerns.
• Maintained comprehensive knowledge of system applications to provide expert assistance during critical situations.
• Stayed current on industry trends and emerging technologies relevant to specific applications supported within the organization.
• Conducted routine maintenance on applications to ensure optimal performance and minimal downtime.

• Proficiency in Microsoft Office Suite or similar software.
• Experience with scheduling and managing appointments.
• Importing forms from clinical kits into EMR System
• Including mapping OBS Terms
• Provide EMR/EHR go-live support
• Support full implementation EMR go-live
• Log all incoming support requests and issues in a tracking system.
• Perform basic troubleshooting for common EMR system issues, such as login problems, navigation help, and minor data entry errors.
• Assist users with password resets and account access issues.
• Answer and direct phone calls, emails, and other forms of communication.
• Provide general information about the organization’s services, policies, and procedures.
• Escalate more complex issues to higher-tier support or relevant departments.
• Manage the front desk area, ensuring it is clean, organized, and well-stocked.
• Schedule appointments and manage calendars.
• Perform data entry and maintain accurate records and files.
• Provide basic technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Escalate technical issues to Tier 2 support when necessary.