Laura Inglis
DARCARS HONDA
Springfield,VA
19
years of professional experience
Detail-oriented with a demonstrated commitment to excellence, organization and efficiency. Diligent and thorough. Quick to learn new tasks, with the ability to thrive in a fast paced environment through advanced multi-tasking skills. Results-driven individual with history of meeting deadlines in multiple facets. Dedicated professional with history of success in completing tasks utilizing excellent time management skills and adaptability to new situations and challenges to obtain and enhance the organization goals. Reliable employee seeking position. Offering excellent communication and organizational skills. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Work History
CUSTOMER CARE REPRESENTATIVE
1 Year 7 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and empathetic solutions.
- Coordinated timely responses to online customer communication and escalated complex issues.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Operated cash register for sales, check and credit card transactions and counted cash drawers at end of shift to verify accuracy of payments.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
I DAVITA
2 Years 5 Months- Monitored patient vital signs and responded promptly to any changes in condition, ensuring patient safety and comfort.
- Collaborated with nephrologists and nursing staff to develop and implement individualized treatment plans for each patient.
- Educated patients and their families on dialysis procedures, dietary restrictions, and post-treatment care to enhance patient outcomes.
- Operated and maintained dialysis equipment to ensure safe and efficient treatment delivery.
- Followed infection control protocols and sterilization procedures to prevent cross-contamination for the dialysis unit.
- Maintained accurate and detailed patient records, documenting treatment parameters and clinical observations in accordance with medical guidelines.
- Performed routine equipment cleaning and troubleshooting to minimize downtime and maintain performance standards.
- Provided in-patient care for 4 dialysis patients simultaneously, ensuring a clean, safe and comfortable treatment environment.
- Received recognition as an up and top 10% caring principle, government regulations and triple-party billing rules.
FILE CLERK ACCOUNTING RECEIVABLE | CAPITAL CARING HOSPICE
6 Months- Implemented improvements to file systems and procedures.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to proactively manage overall information security.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Created reports, correspondence and presentations with Microsoft Office programs.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
IT TRADER JOBS
4 Years 1 Month- Provided excellent customer service by assisting customers and resolving issues during transactions.
- Collaborated with team members to complete orders.
- Assisted customers by finding items quickly to meet store satisfaction rates.
- Used pallet jack and hand truck to move merchandise to sales floor for stocking.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to first in, first out rule.
- Swept, mopped and cleaned floors for professional appearance.
- Retrieved items for customers and verified prices.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Education
Bachelor of Science
- Graduated with 3.0 GPA
- Member of Phi Beta Kappa Society
- Member of Psychology Club
- Dean's List Spring 2011
- GPA: 3.0 GPA
Skills
Strategic Planning And Analysis - Social Media Sites - Customer Communication Skills - Team Collaboration - Active Listening - Problem Solving - Microsoft Office Suite - Data Entry - Critical Thinking - Strong Research Skills - Superior Customer Service - Receiving And Warehousing - Positive Attitude - Maintaining Work Ethic While Promoting A Positive Environment
Timeline
CUSTOMER CARE REPRESENTATIVE
DARCARS HONDA
08.2023 - 03.2025Read More
I DAVITA
DIALYSIS TECHNICIAN
03.2012 - 08.2014Read More
FILE CLERK ACCOUNTING RECEIVABLE | CAPITAL CARING HOSPICE
FALLS CHURCH
01.2010 - 07.2010Read More
IT TRADER JOBS
DREW MEMBER
01.2006 - 02.2010Read More
MAYMOUNT UNIVERSITY
Bachelor of Science
Read More