Laura Issler
Williamsburg,VA
Summary
MBA graduate with skills in problem solving, strategic thinking, attention to detail and training to assist in the success and growth of a company.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator
Tidewater Orthopaedics
11.2020 - 06.2021
- Obtain authorization for all diagnostic testing
- Schedule diagnostic testing (MRI, CT, Ultrasound, injections), referrals and procedures per physician order
- Fax orders, referrals, office notes, test/lab reports and op notes to scheduling facility
- Communicate as needed with physicians to facilitate peer-to-peer phone interviews
- Refer patients to pain management, physical therapy as well as other specialists
- Schedule patient follow-ups and test results.
- Increased patient understanding of treatment plans by providing clear explanations of medical procedures and instructions
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients
Owner
LCI Innovations, LLC
06.2019 - 11.2020
- Started a new business, registered in the state of Virginia
- Created a business plan, outsourced bookkeeping and filed all taxes with a CPA
- Developed a marketing plan and created the template for making client presentations
- Presented a 'pitch presentation' to potential clients
- Completed extensive remote training from Europe in new VR technologies
- Acquired VR technology assets: 360 camera, VR headset, VR capable computer and tablet
- Lead a small team to create a prototype VR project in Alaska.
Medical Receptionist
Williamsburg Neck & Back Center
06.2018 - 06.2019
- Schedule patients
- Verify all new patient insurances
- Coordinate Dr and Massage Therapist schedules
- Collect patient payments
- Answer phone calls
- Return emails.
- Streamlined appointment scheduling for improved patient flow and reduced wait times
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Managed office bookkeeping with insurance billing and patient payments
Patient Service Coordinator
Comber Physical Therapy
12.2015 - 03.2018
- Schedule patients according to plan of care created by therapists
- Verify all new patient insurances
- Submit and follow up with authorization for insurance companies
- Call referrals and enter new patients into WebPT
- Run weekly Medicare Cap Reports
- Submit weekly stats
- Coordinate therapists schedules
- Follow up with medical offices for scripts and test results
- Collect patient payments.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks
- Maintained accurate patient records by diligently updating information in the electronic health record system
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers
Bookkeeper/Office Manager
Dainty Hooligan
07.2014 - 07.2015
- Follow up on vendor credit memos on next invoice or credit card statement
- Contact vendors for missing invoices or discrepancies
- Input all bank account and credit card info into QuickBooks
- Reconcile accounts
- Prepare for taxes
- Create monthly and quarterly reports
- Payroll
- Create spreadsheets for use in warehouse to track samples, inventory, damages, and pending orders
- Train new employees
- Track damages to vendor
- Send inventory to brick and mortar stores and enter inventory into QuickBooks
- Oversee daily office operations for staff.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
Teacher
Lynchburg City Schools
03.2013 - 06.2014
- Teach 1st-5th graders in an alternative school
- Work with teachers in public schools to complete all standards and coordinate grading
- Administer state tests
- Teach kindergartners that are homebound due to cancer or terminal illness.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
Assistant Program Director and Education Consultant
Aceit! Tutoring and Sylvan Learning Center
03.2012 - 12.2012
- Manage student schedules
- Assist in managing Aceit! programs in Math and Reading
- Meet with principals and superintendents about the programs
- Lead parent night to introduce the program and answer questions
- Track student attendance and proficiency
- Hire and train new teachers
- Track teacher attendance and payroll hours
- Organize the teaching schedule
- Order supplies and create teacher totes for tutoring sessions
- Travel to different tutoring sites to make sure protocol is being followed
- Create end of program binder for the school board to show the program's progress.
- Streamlined operations for increased efficiency by optimizing resource allocation and project prioritization
- Evaluated program performance against key metrics, driving continuous improvement efforts through data-driven decision-making processes
- Developed performance metrics to track progress and measure success, using data-driven insights to inform future initiatives and improvements
Education
MBA -
Regent University
Virginia Beach12.2022
Bachelor of Science in Elementary Education -
Liberty University
Lynchburg, VA06.2010
Skills
- Creative Problem Solving Skills
- General Management
- Business Development Strategies
- Excellent Communication Skills
- Time Management Skills
- Problem Solving Skills
- Project Management Skills
- Multitasking Skills
- Microsoft Office
- WebPT
Timeline
Patient Service Coordinator
Tidewater Orthopaedics
11.2020 - 06.2021
Owner
LCI Innovations, LLC
06.2019 - 11.2020
Medical Receptionist
Williamsburg Neck & Back Center
06.2018 - 06.2019
Patient Service Coordinator
Comber Physical Therapy
12.2015 - 03.2018
Bookkeeper/Office Manager
Dainty Hooligan
07.2014 - 07.2015
Teacher
Lynchburg City Schools
03.2013 - 06.2014
Assistant Program Director and Education Consultant
Aceit! Tutoring and Sylvan Learning Center
03.2012 - 12.2012
MBA -
Regent University
Bachelor of Science in Elementary Education -
Liberty University