Laura Abdelsayd
Los Angeles,CA
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level patient representative position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Dental Front Office Coordinator
Dr Konstantinos Dental Office
05.2023 - Current
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Invested in staff development through regular performance evaluations, constructive feedback, and encouragement of ongoing professional growth.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Managed office bookkeeping with insurance billing and patient payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Book Keeper
Super King Markets
04.2022 - Current
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Inspected account books and recorded transactions.
- Reported financial data and updated financial records in ledgers and journals.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided professional services and support in a dynamic work environment.
Lead Cashier
Super king markets
04.2021 - Current
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Inventory every week
- Accurately handled large amounts of money on the cash register.
- Mentored new team members on sales software system operation.
- Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier/Customer Service
Super king markets
05.2020
- Served over 100 customers daily in a busy location
- Adhered to rules concerning uniform and cash register handling
- Provided training and assistance to new cashiers
- Helped customers both in person and over the phone.
Event Manager
Coolimo
06.2020 - 12.2022
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails
- Making appointments.
Designer/Sales Associate
VNC
02.2019 - 03.2020
- Designed and produced print and online advertisements for a number of clients
- Crafted branding for many local small businesses
- Developed materials for marketing including content for websites, social media pages, brochures and newsletters.
Education
Certified Phlebotomist - Phelpotomy
College of Nursing And Technology
18700 Sherman Way, Reseda CA 9133501.2024
certificate of Medical Coding -
American Academy of professional coders
Granada Hills, CA02.2023
Certified Medical Office Administrations -
West Valley Occupational Center
Winnetka, CA02.2023
Bachelor of Fine Arts -
ELminia Uinversity
07.2018
Skills
- Customer service
- Microsoft Office
- Typing
- Medical Terminology
- Bilingual
- Medical Billing
- Leadership Experience
- Simchart
- Data Entry
- Time management
- Sales Experience
- Front Desk
- open dental
Additional Information
Studied Medical coding (ICD 10 and CPT)
Timeline
Dental Front Office Coordinator
Dr Konstantinos Dental Office
05.2023 - Current
Book Keeper
Super King Markets
04.2022 - Current
Lead Cashier
Super king markets
04.2021 - Current
Event Manager
Coolimo
06.2020 - 12.2022
Cashier/Customer Service
Super king markets
05.2020
Designer/Sales Associate
VNC
02.2019 - 03.2020
Certified Phlebotomist - Phelpotomy
College of Nursing And Technology
certificate of Medical Coding -
American Academy of professional coders
Certified Medical Office Administrations -
West Valley Occupational Center
Bachelor of Fine Arts -
ELminia Uinversity
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