Summary
Overview
Work History
Education
Skills
Software
Timeline
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Crystal Rucker

Kannapolis,NC

Summary

Knowledgeable and dedicated professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Dental Front Office Coordinator

Night & Day Dental
01.2024 - Current
  • Greet visitors and patients to determine needs, check in and check out appointments, and direct accordingly.
  • Increase overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
  • Manage office logistics by scheduling appointments, maintaining files and collecting payments.
  • Understanding dental terminology and insurance breakdowns to for an easy going dental experience for both new and existing patients.

Pediatric Specialist

Atrium Health Hospital (Cabarrus)
07.2021 - 12.2023
  • Coordinated patient scheduling, check in, check out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.

Community Health Specialist

Cabarrus Health Alliance
08.2019 - 06.2021
  • Developed strong patient relationships through consistent communication and attentive service.
  • Interpreted patients' needs and introduced at home health wellness to assist with patient recovery.
  • Improved patient satisfaction rates through proactive problem-solving and efficient complaint resolution.

Education

Associates - Business Administration

Rowan Cabarrus Community College
Concord, NC

High School Diploma -

Concord High School
Concord, NC
06.2011

Skills

  • Insurance Verification
  • Phone Etiquette
  • HIPAA Compliance
  • Office Administration
  • Treatment Planning
  • Patient Scheduling
  • Dental Terminology
  • Data Entry
  • Medical Terminology
  • Customer Service
  • Clerical Support
  • Multitasking Abilities

Software

EPIC

Dentrix

Eaglesoft

EMR

Timeline

Dental Front Office Coordinator

Night & Day Dental
01.2024 - Current

Pediatric Specialist

Atrium Health Hospital (Cabarrus)
07.2021 - 12.2023

Community Health Specialist

Cabarrus Health Alliance
08.2019 - 06.2021

Associates - Business Administration

Rowan Cabarrus Community College

High School Diploma -

Concord High School

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