Laura Jameson
Lake Mills,WI
Overview
14
14
years of professional experience
Work History
RN Director, Ambulatory Operations
UW Health
Madison, WI
05.2023 - Current
- Direct oversight of 10 clinic managers, 14 primary care locations, including 6 general pediatric clinics, and 8 general internal medicine clinics.
- Directed clinical operations during acquisition of pediatric private practice.
- Served as the operational lead for the Acute Care Access initiative, enabling cross-clinic scheduling in May 2024, and later expanded the project in April 2025 to increase access across additional locations.
- Directed the planning and design of the new Pediatric Acute Care Clinic, which launched on June 30, 2025.
- Actively serves as an administrative liaison for the Nursing Staffing and Operations Council (NSOC), helping to increase ambulatory presence, and broaden awareness of the nursing council's scope across the ambulatory footprint.
- Active participant in various workgroups, including the LPN role reintroduction pilot and scale-up, lactation and breastfeeding medicine coordination and optimization, workplace violence subcommittee, primary scheduling guidelines optimization, ABN write-off reduction, and virtual primary care patient self-triage and scheduling.
RN Clinic Manager, Northport Clinic
UW Health
Madison , WI
10.2019 - 05.2023
- Management of 26 direct reports (9 administrative staff, 17 clinical staff), including hiring, performance evaluation, development coaching, and discipline.
- Coordination of all operational aspects of the Family Medicine Residency Clinic (4 advanced practice providers, 9 faculty physicians, 12 resident physicians, and 2 fellows).
- Operational budget planning and management.
- Monitoring of operational data, including analysis, trending, and business planning.
- Leadership of multiple local and organizational quality improvement initiatives, including primary care scheduling guidelines, RN/PSR communication, implementation of MA team leads, primary care MA retention, Connect Rx (collaboration with Population Health), and RN supervisor standard work.
- Managed the consolidation of two primary care clinics into one building, including the consolidation of schedules, clinical templates, clinical staff duties, and management of staff at multiple locations.
- Assisted in leading the opening of one of the first COVID-19 vaccine clinics at UW Health.
- Assisted in the deconsolidation of COVID-19 vaccine mass sites to primary care clinics.
- Coordination of staff training and logistics for telehealth implementation across two family medicine clinics.
- Led the coordination and implementation of a monkey pox clinic at UW Health
Interim RN Clinic Manager, Fort Atkinson Clinic
UW Health
Fort Atkinson, WI
09.2022 - 01.2023
- Management of 12 direct reports (RN Supervisor, MA/LPNs, COAs, and PSRs), including hiring, performance evaluations, development coaching, and discipline.
- Coordination and monitoring of the operational aspects of a Family Medicine Clinic.
- Collaborated with local and organizational leadership to ensure that quality and safety standards were met.
- Implemented numerous quality improvement initiatives, including improved in-basket efficiency for the RN and PSR teams, that have led to the PSR team meeting organizational goals for phone metrics in December 2022, and the RN team reducing overtime.
RN Residency Clinic Supervisor, Northport Clinic
UW Health
Madison, WI
06.2017 - 10.2019
- Management of 16 direct reports (Medical Assistants/RNs), including hiring, performance evaluations, development coaching, and discipline.
- Coordination and monitoring of the operational aspects of a Family Medicine Clinic
- Monitoring of operational data
- Worked closely with the leadership team (Clinic Manager, Medical Director) to develop, communicate, and implement a local-level strategic plan that aligns with the organizational goals and values.
- Implementation of numerous quality improvement initiatives that have led to a significant increase in patient experience metrics, including the ability to get an appointment when wanted, to over 14% over a one-year period.
- Implementation of clinic-level communication initiatives, including daily huddles, visibility boards, weekly newsletters, and daily schedules.
- Participation in multiple primary care process improvement workgroups, including centralized triage, access scheduling guidelines, home testosterone teaching, residency clinic referral process, and resident scheduling guidelines (workgroup leader).
Interim RN Supervisor, Odana Atrium Clinic
UW Health
Madison, WI
01.2019 - 05.2019
- Management of eight direct reports (registered nurses), including hiring, evaluations, development, coaching, and discipline.
- Collaborated closely with the Ambulatory Operations Director and Medical Directors to implement quality improvement initiatives, including a no-show policy, late arrival patient workflow, direct symptom-based scheduling, and daily schedule.
- Operational budget planning and management for FY 2020.
Registered Nurse, Northport Clinic
UW Health
Madison, WI
09.2016 - 06.2017
- Provided education and advice to patients via phone and in the clinic, based on best practices and organizational policies.
- Collaborated frequently with the multi-disciplinary team to provide high-quality care to patients.
- Performed and delegated nursing tasks such as the administration of IV fluids, oral, IM, and SQ medication, straight catheterization, wound care, and insulin and testosterone injection teaching.
- Responded to medical emergencies and performed or delegated tasks per protocol.
Registered Nurse, Home Health
ProHealth Care Inc.
Waukesha, WI
12.2015 - 09.2016
- Collaborated with the multidisciplinary health care team to provide high-quality care based on best practice guidelines.
- Administered oral, intramuscular, and IV medications to patients, and monitored responses.
- Educated patients and families on treatment strategies and at-home care.
Registered Nurse, Complex Case Manager
ProHealth Care Inc.
Waukesha, WI
06.2014 - 12.2015
- Collaborated with the multidisciplinary team and patients to coordinate appropriate care and hospital discharge plans for patients.
- Advocated for patients and their families by communicating efficiently and effectively with a variety of health care plans and health care facilities.
- Provided education to patients and families upon hospital discharge.
Registered Nurse, Oncology
ProHealth Care Inc.
Waukesha, WI
09.2011 - 06.2014
- Delivered quality nursing care on an inpatient oncology unit, including medication administration, wound care, blood transfusions, chest tube management, management of peripheral and central lines, and provided education to patients and their families.
- Collaborated with the multidisciplinary team to provide care based on best practice guidelines.
- Oversaw patient admission and discharge processes to coordinate efficient movements and related paperwork.
- Trained and mentored new RNs on best practices, hospital policies, and standards of care.
Education
Bachelor of Science - Nursing
Concordia University Wisconsin
Mequon, WI06.2016
Associate of Science - Nursing
Chippewa Valley Technical College
Eau Claire, WI05.2011
References
Available upon request
Timeline
RN Director, Ambulatory Operations
UW Health
05.2023 - Current
Interim RN Clinic Manager, Fort Atkinson Clinic
UW Health
09.2022 - 01.2023
RN Clinic Manager, Northport Clinic
UW Health
10.2019 - 05.2023
Interim RN Supervisor, Odana Atrium Clinic
UW Health
01.2019 - 05.2019
RN Residency Clinic Supervisor, Northport Clinic
UW Health
06.2017 - 10.2019
Registered Nurse, Northport Clinic
UW Health
09.2016 - 06.2017
Registered Nurse, Home Health
ProHealth Care Inc.
12.2015 - 09.2016
Registered Nurse, Complex Case Manager
ProHealth Care Inc.
06.2014 - 12.2015
Registered Nurse, Oncology
ProHealth Care Inc.
09.2011 - 06.2014
Bachelor of Science - Nursing
Concordia University Wisconsin
Associate of Science - Nursing
Chippewa Valley Technical College
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