Laura Jarvanpaa
Wisconsin Rapids,WI
Summary
Results-driven individual with extensive experience in retail and hospitality management. Skilled in employee coaching, operational efficiency, and fostering positive team dynamics. Committed to driving customer loyalty and achieving business objectives through effective staff training and engagement.
I am an accomplished Professional with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
The more we know, the better we are equipped to handle the unknown.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Dollar General Store
Biron WI
10.2023 - 01.2026
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored new staff on company policies and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular audits to maintain compliance with safety regulations and company standards.
- Assist outsourced Vendors with ordering and deliveries including product placement compliance.
- Ensure that store is frequently checked for cleanliness and stock compliance.
- Resolved customer inquiries and complaints, enhancing overall shopping experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Hotel Manager
GCM Hospitality Dba Travelodge by Wyndham
Newport, OR
07.2017 - 01.2023
- Oversaw daily hotel operations, ensuring exceptional guest experiences and service quality.
- Implemented cost-control measures to optimize budget management and reduce operational expenses.
- Developed staff training programs, enhancing team performance and customer satisfaction levels.
- Coordinated marketing initiatives, driving increased occupancy rates through promotional campaigns.
- Monitored compliance with health and safety regulations, maintaining a secure environment for guests and employees.
- Established strong relationships with vendors, negotiating contracts to ensure best pricing and service delivery.
- Analyzed guest feedback to identify areas for improvement, implementing changes that boosted satisfaction scores.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Developed and implemented marketing strategies to promote hotel services.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Increased customer service ratings through personable service.
- Met with and maintained healthy business relationships with business Owners and sponsored business investor i.e. Wyndham Hotel Group
Front Desk Hotel Manager
Best Western Pier Point Inn
Florence, OR
06.2015 - 02.2017
- Oversaw daily hotel operations ensuring exceptional guest experiences and satisfaction levels.
- Managed budgeting and financial reporting to optimize hotel profitability and resource allocation.
- Developed staff training programs enhancing service quality and operational efficiency across departments.
- Implemented strategic marketing initiatives increasing hotel visibility and attracting diverse clientele.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
Customer Service Representative
Parking Spot 2
Phoenix, AZ
09.2004 - 06.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Trained new team members on policies, procedures, and customer service best practices.
- Managed escalated customer issues, ensuring timely resolutions and maintaining service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
East Valley High School
MesaSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Team building and leadership
- Store opening and closing
- Customer service management
- POS systems
- Upselling and cross selling
- Employee coaching
- Inventory counting
- Assignment delegation
- Human resource policies
- Motivational techniques
- Cash auditing
- Team leadership
- Effective leader
- Employee motivation
- Relationship building
- Employee development
Timeline
Assistant Store Manager
Dollar General Store
10.2023 - 01.2026
Hotel Manager
GCM Hospitality Dba Travelodge by Wyndham
07.2017 - 01.2023
Front Desk Hotel Manager
Best Western Pier Point Inn
06.2015 - 02.2017
Customer Service Representative
Parking Spot 2
09.2004 - 06.2015
High School Diploma -
East Valley High School