Laura Jennings
Tampa
Summary
I specialize in all aspects of medical insurance, billing and financial services, with very strong patient/customer service skills. I am very computer literate, a quick learner, positive thinker, and extremely organized. I am very adept at problem solving, multi tasking, communication and teamwork, but can work just as efficiently on my own. I am able to function, learn and adapt in almost any environment. I work well under pressure, at any pace, am fully at ease working in high tension environments with patients in stressful, emotional and difficult situations, as I seem to generally have a very calming nature. I believe that most situations can be solved with attention to detail, thoughtfulness and kindness.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Educator
Shady Grove Fertility
Tampa
04.2024 - 06.2025
- Job functions include: Verification of insurance benefits and obtaining authorization, speaking with each new patient after their consultation with the physician to go over benefits and cost options available, meet with each patient after all testing is completed to discuss their benefits and cost for potential plan of infertility treatment such as IVF, set up all financial.
- I work on Nextgen, FERT, Gateway and all Microsoft systems such as Word, Excel, Outlook and Bookings.
- Provided expert financial education on fertility-related expenses, empowering clients with knowledge for informed choices.
Insurance Specialist
The Reproductive Medicine Group
Tampa
03.2015 - 03.2024
- Insurance specialist, job functions including, but not limited to: surgical financials, verification of insurance, procurement of authorizations/referrals, compiling financial packets and discussing benefits with the patient.
- Insurance benefit verification of non surgical patients for multiple locations of busy fertility practice. Including obtaining authorizations and referrals.
- I am cross trained for all front desk positions and regularly fill in at check in/out, Medical records, coding, Advantix, All scripts Patient Manager/EMR, EIVF, Microsoft Teams, WORD, EXCEL, Practice Edge patient portal
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Monitored patients insurance coverages to ensure changing needs were met.
- Calculated copays, deductible, coinsurance amounts due prior to patient appointments and collected monies.
- Monitored Infertility lifetime maximums and fertility treatment cycle limits and kept patients updated about partial amounts due once maximums exhausted.
OB/Surgical Scheduler Coordinator
Bay OB/GYN ADO Women's Care Florida LLc
Saint Petersburg
01.2005 - 09.2013
- OB/Surgical Coordinator:
- Oversaw the coordination of obstetrical care and gynecological surgical schedules, facilitating smooth procedural logistics and improved healthcare delivery.
- Job functions included: posting charges, daily batch close, gynecological medical coding, surgery scheduling including hospital admissions, induction of labor, C-sections as well as new born circumcision.
- Processed insurance authorizations prior to booking surgeries in order to guarantee payment coverage.
- Verified insurance eligibility prior to confirming appointments for prospective patients.
- Completed verifications of insurance coverage, obtained authorizations, and referrals.
- The obstetrics coordination portion of my job duties included scheduling all level two and high risk testing at MFM facilities, completing financial worksheets and preparing packets of patients breakdown of payment for global billing.
- Discussed all benefits and financial obligations with patients and set up payment plans for all obstetric patients delivery fees.
- I began at the check out position, which entailed checking out each patient in the system accurately, scheduling all follow up visits and diagnostic tests.
- Answering calls, patient portal/email messages, data entry, collection of payments and preparation of medical records.
- Systems most used: EClinical Works, WordExcel, Outlook
- I believe I learned quite a bit in this position. My schedule required face to face meetings with many patients daily, discussing sensitive subjects, often under very emotional circumstances. I feel I was able to provide comfort, and compassion while preparing each patient for some of the scarier testing, and scheduling of surgery immediately after receiving heartbreaking news.
Education
High school diploma -
Tampa, FLSkills
- CPT Coding
- Medical Billing
- Insurance Verification
- Medical Coding
- Medical Records
- Medical Scheduling
- 10 Key Data Entry
- ICD-9
- EMR Systems
- ICD-10
- Medical Office Experience
- Accounts Receivable
- Medical Terminology
- Patient Care
- Customer service
- EClinicalWorks
- Time management
- ICD coding
- Phone etiquette
- Microsoft Office
- Allscripts
- HIPAA
- Microsoft Excel
- Documentation review
- Microsoft Word
- Epic
- Transcription
- Accounting
- Clerical Experience
- Computer Literacy
- Microsoft Powerpoint
- Windows (10 years)
- Medicare
- Medical collection
- Leadership
- Managed care
- EMR systems
- Medical coding
- Financial Services
- Financial education
- Payment processing
- Patient communication
Certification
ACOG coding certification, Not updated this year but willing to update if needed.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Financial Educator
Shady Grove Fertility
04.2024 - 06.2025
Insurance Specialist
The Reproductive Medicine Group
03.2015 - 03.2024
OB/Surgical Scheduler Coordinator
Bay OB/GYN ADO Women's Care Florida LLc
01.2005 - 09.2013