Leslie Stewart-Jackson
Pearland,TX
Summary
Exceedingly dedicated nurse with contagious and positive work ethics. Looking for a position where I can use my experience and skills in assessing, screening in providing a caring and compassionate environment for patients, families and colleagues with the focus on health and wellness. Authorized to work in the US for any employer with a Texas Compact State LVN License Authorized to work in the US for any employer
Overview
20
20
years of professional experience
1
1
Certification
Work History
Immunization Nurse Educator/Community Health Worker Instructor
Maxim Healthcare Services/Texas DSHS
Houston, TX
05.2022 - Current
- Led immunization clinics and educated healthcare professionals and the public.
- Developed and implemented immunization programs and policies.
- Ensured accurate vaccine administration and documentation.
- Maintained comprehensive immunization records.
- Provided telephonic assistance for immunization records.
- Instructed CHWs and healthcare professionals.
- Conducted COVID-19 testing and vaccination clinics.
- Educated on COVID-19 vaccine safety and efficacy.
- Enforced infection control measures.
Veterans Affairs Nurse
US Government/MEDVAMC
Houston, TX
09.2021 - 05.2022
- Provided outpatient nursing care: triage, medication administration, and patient education.
- Conducted pre-authorization reviews for procedures and treatments.
- Ensured medical necessity and resource utilization.
- Conducted concurrent and retrospective reviews for safety and utilization.
- Assisted with wound care, injections, and specimen collection.
- Conducted health risk appraisals and triaged to RN queues.
- Coordinated appointments, referrals, and telephonic assessments.
- Maintained patient records and educated on self-care.
- Collaborated on post-treatment home care to prevent readmission.
- Triaged patients by phone and assisted with diverse needs.
- Coordinated care with physicians and clinical staff.
- Advocated for patients and implemented team nursing care.
Immunization Nurse Educator
Medasource/Texas Dept. of State Health Services
Houston, TX
07.2021 - 10.2021
- Conduct immunization clinics in the community and in healthcare facilities
- Provide immunization education to healthcare professionals and the public
- Develop and implement immunization programs and policies
- Collaborate with healthcare professionals to ensure appropriate vaccine administration and documentation
- Maintain accurate records and reports of immunization activities
- Telephonic assistance for patients requesting Immunization Records.
Public Health Mass Vax Clinical Nurse
Protouch Staffing Healthcare/Harris County Public Health
Houston, TX
12.2020 - 06.2021
- Administered COVID-19 vaccines at mass clinics, ensuring safe and efficient delivery and monitoring for adverse reactions
- Conducted health assessments
- Provided vaccine education
- Collaborated with teams to optimize clinic operations, adhering to public health guidelines.
- Monitored patient reactions to vaccinations, reported any adverse reactions to physicians and documented findings.
Utilization Management LVN
A1 Personnel/Harris Health System
Houston, TX
08.2020 - 12.2020
- Conducted pre-authorization reviews using InterQual Criteria.
- Ensured medical necessity and resource utilization.
- Performed concurrent and retrospective reviews.
- Identified improvement areas and adherence to standards.
- Collaborated on alternative treatments to improve outcomes.
- Maintained accurate documentation in utilization software.
- Resolved coverage and reimbursement issues with providers and insurers.
Wellness Nurse/Covid Testing & Vaccinations
Team1Medical
Houston, TX
05.2020 - 08.2020
- Conduct immunization clinics in the community and in healthcare facilities
- Provide immunization education to healthcare professionals and the public
- Develop and implement immunization programs and policies
- Collaborate with healthcare professionals to ensure appropriate vaccine administration and documentation
- Familiar with infection control measures and procedures to prevent the spread of COVID-19 in healthcare settings
- Proficient in conducting COVID-19 testing, screening, and vaccination clinics, adhering to established protocols and safety guidelines
- Maintain accurate records and reports of immunization activities
- Telephonic assistance for patients requesting Immunization Records.
Member Advocate/Claims Specialist
Texas Children's Health Plan
Bellaire, TX
03.2016 - 08.2018
- Primary contact for member inquiries on claims, benefits, and coverage.
- Advocate for members in claims processing and billing disputes.
- Provide accurate information on insurance benefits.
- Collaborate with teams to resolve complex issues.
- Conduct investigations and follow-ups for resolution.
- Maintain accurate records and adhere to policies.
- Educate members on healthcare resources and preventive care.
- Stay updated on industry regulations and best practices.
- Participate in training and meetings for improvement.
- Uphold mission while delivering quality service.
- Utilized EPIC EMR & Milliman Care Guidelines.
Medicaid Enrollment Broker/Outreach Counselor
MAXIMUS
Houston, TX
06.2014 - 03.2016
- Serve as a Texas State Program Medicaid Enrollment Broker/Outreach Counselor for MAXIMUS, operating from a remote work environment
- Conduct home visits to assist individuals with Medicaid enrollment and provide outreach counseling services
- Manage mileage each week for travel associated with home visits and outreach activities
- Demonstrate self-starting and production-driven approach to effectively meet enrollment targets and deadlines
- Function as a community health worker, providing education and support to individuals regarding Medicaid, SNAP benefits, and the WIC program
- Attend outreach events and make presentations on Texas SNAP benefits and the WIC program to increase awareness and facilitate enrollment
- Collaborate with community organizations and government agencies to promote healthcare and nutrition assistance programs
- Maintain accurate records of outreach activities, enrollment efforts, and participant interactions
- Adhere to program guidelines, policies, and procedures while delivering high-quality customer service
- Continuously seek opportunities for professional development and enhancement of outreach and enrollment skills.
Senior Customer Service Representative
AT&T
Beaumont, TX
04.2004 - 06.2014
- Senior Customer Support Rep with telecom expertise.
- Resolve diverse customer issues and billing discrepancies.
- Ensure customer satisfaction and retention.
- Train and mentor team members for better performance.
- Handle escalated concerns and implement solutions.
- Use telecom systems to resolve inquiries and technical issues.
- Strong communicator, empathize, and convey complex info clearly.
- Detail-oriented, manage multiple tasks in fast-paced environments.
- Continuously improve processes for better customer experience.
- Proactive team player, dedicated to exceptional service.
Education
Diploma - Vocational Nursing
Texas Health School
06.2020
Technical school - Medical Office Specialty
Kaplan College-Beaumont
10.2003
Community Health Worker in Public Health -
Texas Department of State Health Services
Community Health Worker Instructor in Public Health -
Texas Department of State Health Services
Skills
- Transcription
- Nursing
- ICD-9
- Telecommunication
- HIPAA
- Customer service
- CPT coding
- Medical billing
- Documentation review
- Medical records
- Case management
- Medical office experience
- EMR systems
- Clinical trials
- Utilization management
- Medication administration
- ICD coding
- Laboratory experience
- Medical coding
- Critical care experience
- Patient care
- Managed care
- Insurance verification
- Quality assurance
- Medical scheduling
- Triage
- Vital Signs
- Critical thinking and problem solving
- Conflict management
- Data collection
- Public speaking
- Public health
- Program Management
- Claims (6 years)
- Denials (6 years)
- Prior Authorization (4 years)
Certification
- CPR/ BLS Certification
- Community Health Worker
- Community Health Worker Instructor
- LVN, Compact State Nurse License
Timeline
Immunization Nurse Educator/Community Health Worker Instructor
Maxim Healthcare Services/Texas DSHS
05.2022 - Current
Veterans Affairs Nurse
US Government/MEDVAMC
09.2021 - 05.2022
Immunization Nurse Educator
Medasource/Texas Dept. of State Health Services
07.2021 - 10.2021
Public Health Mass Vax Clinical Nurse
Protouch Staffing Healthcare/Harris County Public Health
12.2020 - 06.2021
Utilization Management LVN
A1 Personnel/Harris Health System
08.2020 - 12.2020
Wellness Nurse/Covid Testing & Vaccinations
Team1Medical
05.2020 - 08.2020
Member Advocate/Claims Specialist
Texas Children's Health Plan
03.2016 - 08.2018
Medicaid Enrollment Broker/Outreach Counselor
MAXIMUS
06.2014 - 03.2016
Senior Customer Service Representative
AT&T
04.2004 - 06.2014
Diploma - Vocational Nursing
Texas Health School
Technical school - Medical Office Specialty
Kaplan College-Beaumont
Community Health Worker in Public Health -
Texas Department of State Health Services
Community Health Worker Instructor in Public Health -
Texas Department of State Health Services
Similar Profiles
Jessica RomanoJessica Romano
HEALTH INFORMATICS MANAGER/TECHNICAL LEAD at TEXAS DEPARTMENT OF STATE HEALTH SERVICES (DSHS)HEALTH INFORMATICS MANAGER/TECHNICAL LEAD at TEXAS DEPARTMENT OF STATE HEALTH SERVICES (DSHS)
Stephanie Diaz-MercadoStephanie Diaz-Mercado
Licensed Vocational Nurse at Maxim Healthcare Services, IncLicensed Vocational Nurse at Maxim Healthcare Services, Inc
MARIO PALOMOMARIO PALOMO
School Medical Aide at Maxim Healthcare Staffing Services, Inc.School Medical Aide at Maxim Healthcare Staffing Services, Inc.
Ajay ThomasAjay Thomas
Respiratory Therapist at River Oaks Hospital & ClinicsRespiratory Therapist at River Oaks Hospital & Clinics
Amari JacksonAmari Jackson
Lead Trainer/Shift Supervisor at Gringos Tex MexLead Trainer/Shift Supervisor at Gringos Tex Mex