Laura Jipson
Passadumkeag,ME
Summary
Detail-oriented professional skilled in office administration and call management. Known for strong training abilities and customer service excellence, ready to leverage expertise to enhance operational workflows and support team goals.
Overview
14
14
years of professional experience
Work History
Switchboard Operator
NL EMMC
Bangor, Maine
11.2011 - Current
- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Assisted callers in connecting with appropriate departments, ensuring prompt service.
- Answered calls with a friendly approach to enhance customer engagement.
- Managed emergency calls while coordinating timely responses with relevant authorities.
- Trained new employees on switchboard operations and customer service standards.
- Maintained confidentiality while handling sensitive information professionally.
- Performed general administrative duties, including filing documents and photocopying materials.
- Responded promptly to email inquiries regarding company policies and services.
Education
High School Diploma -
Stearns High School
Millinocket, ME06-1985
Skills
- Multi-line switchboard operation
- Call management
- Emergency response management
- Office administration
- Employee training
- Customer service excellence
Timeline
Switchboard Operator
NL EMMC
11.2011 - Current
High School Diploma -
Stearns High School