Laura Jordan
Portland,OR
Summary
Customer-oriented Sales Administrator with extensive ten year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Sales Administrator
Tree Top Inc
03.2016 - Current
- Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.
- Established clear performance metrics for evaluating individual success within the sales team, resulting in increased accountability and motivation.
- Expedited resolution of client issues by collaborating closely with various departments involved in addressing specific concerns.
- Created comprehensive training materials for onboarding new hires, increasing their time-to-productivity ratio significantly.
Customer Service Operations Rep
Thermo Fisher
02.2023 - 05.2024
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
- Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
- Facilitated clear communication between team members vendors clients fostering a collaborative environment conducive success.
- Increased customer satisfaction through exceptional service and communication skills.
Customer Service Representative
Costco Call Center
10.2014 - 01.2017
- Answered inquiries regarding Costco services and product support including researching and providing information to ensure positive outcome
- Handled high volume of calls on a daily basis dealing with dissatisfied customers and other clients
- Responsible for de-escalating issues and resolving customer complaints, calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions
- Ensured call center database was maintained properly and all calls were entered and tracked accordingly through attention to detail and follow through.
Retail Assistant Manager
Tomlinson's Feed And Pets
05.2010 - 10.2014
- Responsible for managing staff of 20+ in sales and customer service roles and maintaining optimal staff levels through effective scheduling
- Scheduled and led bi-weekly meetings for all store employees focusing on customer service and sales objectives
- Ensured repeat business by building a strong customer focused sales team, devised and delivered effective training sessions and instructed staff on the correct handling of difficult situations
- Promoted sales by demonstrating merchandise and products to customers, maintaining planograms and ensuring correct pricing and promotion information.
Education
High School Diploma -
Premier High School
01.2009
Skills
- Relationship Management
- Sales Support
- Production Support
- Account development
- Customer Service
- Relationship Building
- Staff Training and Development
- Sales Targeting
Timeline
Customer Service Operations Rep
Thermo Fisher
02.2023 - 05.2024
Senior Sales Administrator
Tree Top Inc
03.2016 - Current
Customer Service Representative
Costco Call Center
10.2014 - 01.2017
Retail Assistant Manager
Tomlinson's Feed And Pets
05.2010 - 10.2014
High School Diploma -
Premier High School