Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Joseph

4539 Julie Ln Orlando, ,FL

Summary

Compassionate Patient Care Technician with a proven track record at AdventHealth, skilled in vital signs monitoring and patient observation. Enhanced patient satisfaction through attentive care and streamlined workflows. Demonstrated leadership, fostering a culture of excellence in healthcare delivery. Committed to improving patient outcomes and engagement.

Overview

1
1
Certification

Work History

Patient Care Technician

AdventHealth
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Health Care Representative

Molina Healthcare
  • Participated in community outreach events to raise awareness about available healthcare services, ultimately increasing patient engagement levels.
  • Optimized clinic workflow by collaborating with staff members on process improvements aimed at reducing wait times.
  • Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
  • Provided feedback and information to coding and billing personnel to streamline accounting processes.
  • Communicated regularly with patients about billing issues, appointments, and procedures.
  • Increased access to healthcare services by assisting with insurance verification and preauthorization processes.

Education

Associate Degree In Nursing -

Herzing University
Winter Park, FL
04.2025

Associate Of Arts -

Valencia College
Orlando, FL
12.2020

Skills

  • Vital signs monitoring
  • CPR certification
  • Patient observation
  • Blood glucose testing
  • Catheter care
  • ADL support
  • Specimen collection
  • Feeding assistance
  • Patient positioning
  • Professional bedside manner
  • Safety protocols
  • Bed preparation
  • Restocking supplies
  • Vitals documentation

Certification

BLS 2024

Languages

English
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Patient Care Technician

AdventHealth

Health Care Representative

Molina Healthcare

Associate Degree In Nursing -

Herzing University

Associate Of Arts -

Valencia College