Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Kent

Licensed Social Worker
Bethel Park,PA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Capable Medical Social Worker well-versed in educating patients, coordinating treatment plans and setting up program referrals. Using seventeen years of experience in field to deliver exemplary patient support.

Overview

3
3
Certifications
4
4
years of post-secondary education
13
13
years of professional experience

Work History

Supervisor, Service Coordination

AmeriHealth Caritas
Pittsburgh, PA
05.2019 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Maintained compliance with company policies, objectives and communication goals.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Service Coordinator

Amerihealth Caritas
Pittsburgh, PA
10.2018 - 05.2019
  • Demonstrated ability to multi-task and remain organized through management of a caseload of up to 140 community and facility based Participants.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Coordinated program referrals for community-based resources.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Documented case notes daily and coordinated follow-up for seamless case management.

Social Worker

LIFE Pittsburgh
Pittsburgh, PA
10.2015 - 10.2018
  • Completed psychosocial assessment, client and family education, mobilization of resources, and on-going case management for widely varied caseload.
  • Led group therapy surrounding grief and loss and provided one-on-one informal counseling and support.
  • Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams of physicians, nurses, and therapists to create and implement Individualized Education Plans.

Education Program Specialist

University of Georgia: Rock Eagle 4-H Center
01.2014 - 08.2015
  • Won multiple grants, totaling over $10,000 to expand program and curriculum.
  • Supervised, trained, and provided daily oversight to a team of educators, including coordination of projects, overseeing teaching spaces, and providing positive leadership.
  • Led program expansion, created new teaching spaces, and wrote quality curricula.
  • Managed community outreach programming, including planning, scheduling, media management, marketing, and execution.
  • Worked flexible hours; night, weekend, and holiday shifts.

Wilderness Therapy Guide, Lead

Four Circles Recovery Center
04.2013 - 12.2013
  • Planned and led week-long outdoor expeditions for young adults seeking recovery from substance abuse and addiction.
  • Developed and implemented short and long-term therapeutic and life skills goals for clients using a team approach.
  • Facilitated psycho-education and motivational support groups and provided one-on-one supportive therapy.
  • Responsible for the safety, health and well-being of up to ten young adults in a therapeutic setting.

Clinical Specialist, Auditor

Long-Term Care Group
08.2007 - 02.2010
  • Performed strategic planning, execution and finalization of audits.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
  • Rapidly promoted twice over the course of three year tenure and won peer-led staff recognition awards for quality performance twice.

Social Worker

Heartland Hospice
07.2005 - 07.2007
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Completed psychosocial evaluations and needs assessments.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Recruited, trained, and managed volunteers.

Education

Master of Social Work - Social Work, Clinical Track

University of Texas At Austin
06.2003 - 05.2004

Bachelor of Social Work - Social Work, Generalist Study

University of Georgia
Athens, GA
08.2000 - 05.2003

Skills

Training and mentoring

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Certification

Licensed Master of Social Work, Pennsylvania

Timeline

Supervisor, Service Coordination

AmeriHealth Caritas
05.2019 - Current

Licensed Master of Social Work, Pennsylvania

03-2019

Service Coordinator

Amerihealth Caritas
10.2018 - 05.2019

Social Worker

LIFE Pittsburgh
10.2015 - 10.2018

Education Program Specialist

University of Georgia: Rock Eagle 4-H Center
01.2014 - 08.2015

Wilderness Therapy Guide, Lead

Four Circles Recovery Center
04.2013 - 12.2013

Clinical Specialist, Auditor

Long-Term Care Group
08.2007 - 02.2010

Social Worker

Heartland Hospice
07.2005 - 07.2007

Master of Social Work - Social Work, Clinical Track

University of Texas At Austin
06.2003 - 05.2004

Bachelor of Social Work - Social Work, Generalist Study

University of Georgia
08.2000 - 05.2003

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Laura KentLicensed Social Worker