Laura King
Paulden,AZ
Summary
Client-focused, dynamic, motivated, and team-oriented professional with 10+ years of experience in fast-paced environments. Demonstrates strong organizational and interpersonal skills to effectively navigate challenging work settings. Known for trustworthiness, ethics, and discretion with a steadfast commitment to delivering exceptional customer service. Proven ability to handle multiple tasks efficiently, showcasing keen attention to detail and resourcefulness in meeting project deadlines. Proficient in Microsoft applications, ensuring seamless productivity and collaboration.
Overview
10
10
years of professional experience
Work History
SOW MSP Program Manager
Acro Service Corp
10.2023 - Current
- Managed contract compliance processes.
- Delivered analysis on actual performance compared to targets every week.
- Develop plans and forecasts.
- Documented changes in project scope.
- Attend weekly meetings to document modifications.
- Monitored VMS systems regularly.
- Communicated effectively with clients and suppliers.
- Skilled at customizing templates to meet specific needs.
- Facilitated seamless integration through prompt third-party consent acquisition.
- Coordinated the transition of resources by overseeing access revocation and hardware retrieval.
- Coordinated knowledge transfer sessions.
- Ensured timely submission of time sheets and expenses.
- Generated burn rate reports comparing planned vs actual.
- Conducted expense audits for accuracy.
- Handled training for clients and vendors on VMS systems.
- Monitored and analyzed performance metrics regularly.
- Managed invoice payment discrepancies.
- Monitored deliverables and approval timings.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Program Manager- West Coast Governmental Accounts
Acro Service Corp
08.2022 - Current
- Directed multiple client engagements within state-level government units.
- Led interim SOW program management for State of Arizona.
- Administered comprehensive MSP solutions for clients and vendors.
- Manage government operations across the West Coast.
- Managed relationships with vendors to guarantee successful client interactions.
- Trained, provided feedback and mentored to optimize vendor performance for program success.
- Resolved issues concerning contract staff.
- Conducted comprehensive training sessions for all new clients on VMS usage.
- Managed reporting for all accounts.
- Facilitated conversations with clients and suppliers for SOW projects.
- Directed Statements of Work projects.
- Composed SOW and IC orders in VMS.
- Support clients in managing all stages of contingent labor recruitment.
- Ensure clients receive prompt, precise information.
- Notified of market conditions impacting temporary help requests.
- Guided clients in acquiring required details to initiate requests effectively.
- Handled and addressed arising concerns.
- Guide users in proper system operation.
- Oversee daily operational processes and manage VMS system.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Program Manager- Strategic Accounts
Guidant Global
12.2021 - 08.2022
- Generated higher revenue for three initial MSP accounts.
- Cultivated strong bonds with top-tier stakeholders to improve client engagement.
- Reporting: Quarterly Business reviews, Key performance Indicators and Monthly Diversity and Inclusion reporting
- Monitored Service Level Agreements to maintain service standards.
- Monitored supplier performance on a quarterly basis.
- Expanded supplier network to fulfill demand.
- Addressed complex matters involving regulatory compliance.
- Delivered tailored solutions to meet client needs.
- Example: Recruitment Process Outsourcing, Statement of Work , Independent Contractors or Direct Sourcing
- Directed talent consulting efforts aligning with client requirements.
- Facilitated effective management by providing necessary updates for smooth program execution.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
Program Manager- West Coast Governmental Accounts
Acro Service Corp
10.2017 - 12.2021
- Managed programs for multiple public sector clients, including ADOT MVM and Maricopa County.
- Oversaw continuous maintenance of MSP program.
- Oversaw operations of coordinator team and handled all regional government affairs.
- Managed relationships with vendors to improve overall client outcomes.
- Provided training, feedback, and mentorship to vendors.
- Addressed inquiries and resolved issues concerning contract employees.
- Oversee implementation process for new clients.
- Manage regional accounts for West Coast.
- Handled reporting for all accounts.
- Coordinate and manage scope of work projects.
- Created SOW orders in VMS.
- Facilitate all aspects of client recruitment.
- Ensured timely and accurate data for clients.
- Updated stakeholders on market trends influencing temporary support requirements.
- Provide clients with essential information to initiate requests.
- Swiftly identify problems and implement effective solutions.
- Guided clients in operating systems effectively.
- Resolve issues and deliver business solutions.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Operations/On Boarding Coordinator
Superior Group
05.2017 - 09.2017
- Conducted comprehensive onboarding and offboarding processes for all employees.
- Support employees in payroll configuration.
- Created detailed expense reports.
- Curated accurate employee records meticulously.
- Oversaw background and drug screenings for compliance.
- Utilized multiple VMS platforms.
- Directly manage and allocate duties to administrative assistants.
- Optimized branch operations for seamless functioning.
- Resolved billing discrepancies.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Program Manager
VOLT
06.2016 - 05.2017
- Collaborated with client to supervise operations of 250 agents.
- Implemented all corrective measures as per client requirements.
- Reviewed and processed new hire paperwork.
- Ensured compliance by conducting I-9 verifications and E-verification for onboarding employees.
- Facilitate the processing of FMLA leave in conjunction with corporate HR.
- Supervise on-site coordinators for Mesa and Tempe.
- Processed payroll for training staff and completed necessary adjustments.
- Administered pay adjustments, incentives and role modifications.
- Collaborated with clients to evaluate attrition rates.
- Manage scheduling and documentation of pre-employment screenings as specified by clients.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Coached team members on productivity strategies to accomplish challenging goals.
- Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
On Site Coordinator
COMMAND CENTER
06.2015 - 06.2016
- Responsible for managing and maintaining on average 200-300 employees at 4 different customer sites across 9 different departments in the Phoenix area, including weekly travel to each
- High volume, fast paced coordination of new hires (average: 300/month and scheduling 200 people/week in heavy turnover environments)
- Work closely with hiring managers and HR through each step of the hiring process including recruiting, scheduling, interviewing, drug/background checks, and on-boarding
- Interface and collaborate regularly with HR, Hiring Managers, Risk Management, Field Services, Corporate Auditors, Sales, etc
- To ensure overall customer satisfaction
- Complete workforce scheduling and payroll of employees weekly
- Provide New Hire Orientation weekly (more often as required); prepare and process new hire documents and forms including first day logistics in collaboration with hiring organizations and managers, payroll and HR
- Maintain all client compliance standards and safety requirements
- Track, maintain & provide metric reporting
- Responsible for $10-15K/week in increased revenue; provide 60% of the overall branch revenue
- Processed 40 applicants (including completing I-9s) at first job fair in 2 hours
Education
Bachelor of Arts & Sciences -
University of Washington
Seattle, WA06.2011
Skills
- Analytical Problem-Solving
- Project Coordination
- Meticulous Attention To Detail
- Strategic Development
- Operational Efficiency Enhancement
- Team leadership and direction
- Skilled in MS Office Applications
- Program leadership
- Training and development
- Critical thinking
- Data collection & research
- Operations management
- Stakeholder communications
- Customer service
- Relationship building
- Budgeting and resource management
- Partnership development
- Stakeholder management
Timeline
SOW MSP Program Manager
Acro Service Corp
10.2023 - Current
Program Manager- West Coast Governmental Accounts
Acro Service Corp
08.2022 - Current
Program Manager- Strategic Accounts
Guidant Global
12.2021 - 08.2022
Program Manager- West Coast Governmental Accounts
Acro Service Corp
10.2017 - 12.2021
Operations/On Boarding Coordinator
Superior Group
05.2017 - 09.2017
Program Manager
VOLT
06.2016 - 05.2017
On Site Coordinator
COMMAND CENTER
06.2015 - 06.2016
Bachelor of Arts & Sciences -
University of Washington