Laura Kitchen
Yates City,Il.
Summary
Accomplished Sr. Loan Officer with a proven track record at Wells Fargo, American Dreams Mortgage and First Choice Lending Services, adept in paperwork processing and client relations. Excelled in originating and negotiating loan terms, enhancing customer satisfaction and lender outcomes. Demonstrated expertise in maintaining confidentiality and leveraging excellent communication skills to facilitate informed decisions.
Overview
26
26
years of professional experience
Work History
Sr. Loan Officer
First Choice Lending Services LLC
07.2011 - 09.2022
- Originated, reviewed, processed, closed, and administered customer loan proposals. I closed anywhere from 5-15 loans per month.
- Submitted loan applications to underwriter for verification and recommendations.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Maintained strict confidentiality of bank records and client information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Collaborated with other departments to promptly process loan applications.
- Advised clients on mortgage, education and personal loans.
- Developed and maintained relationships with customers, lenders and other third parties.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
Sr. Loan Officer
American Dreams Mortgage, LLC
07.2006 - 06.2011
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Loan Officer
Wells Fargo
06.1996 - 06.2006
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Education
No Degree - Clerical
Sarasota Vocational Technical School
Sarasota, FL1982
High School Diploma -
Venice Senior High School
Venice, FL06.1978
Skills
Excellent Telephone and In-Person Communication Skills
- Paperwork Processing
- Data Entry
- Report Generation
- Complaint resolution
- Problem Resolution
- Follow-up skills
- Client Relations
- Payment Processing
- Complaint Handling
Timeline
Sr. Loan Officer
First Choice Lending Services LLC
07.2011 - 09.2022
Sr. Loan Officer
American Dreams Mortgage, LLC
07.2006 - 06.2011
Loan Officer
Wells Fargo
06.1996 - 06.2006
No Degree - Clerical
Sarasota Vocational Technical School
High School Diploma -
Venice Senior High School
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