Laura Klein
Laguna Beach,CA
Summary
With almost two decades of experience in the medical field, I have developed a strong comfort level in fast-paced environments. Attention to detail, motivation, and multitasking abilities have consistently proven valuable in delivering high-quality work. Building positive relationships with coworkers and patients/clients brings great satisfaction, as pride is taken in providing exceptional care and fostering a supportive atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Office Coordinator
HRC Fertility Management
Mission Viejo, CA
02.2025 - Current
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
- Scheduled appointments and meetings for executives and staff members, effectively coordinating calendars and resolving scheduling conflicts
- Assisted with administrative tasks such as data entry, filing documents, and preparing correspondence
- Closely collaborated with other departments to ensure smooth communication flow within the organization
- Provided exceptional customer service by addressing inquiries or concerns from clients in a prompt and courteous manner
- Maintained confidentiality of sensitive information while handling employee records, financial documents, and client data
- Demonstrated proficiency in using various software applications including Microsoft Office Suite (Word, Excel, PowerPoint) for creating reports, presentations, spreadsheets etc
- Leveraged strong organizational skills to prioritize tasks effectively amidst competing demands; consistently met deadlines without compromising quality of work
Patient Care Coordinator
ReFocus Eye Health
Waterbury, CT
09.2023 - 01.2025
- A patient care coordinator is responsible for answering over 100 calls per day and connecting patients with our offices in emergent situations, scheduling, rescheduling or canceling appointments for our 50+ doctors in our 20+ locations across CT, PA and NJ.
Medical Assistant/Surgical Coordinator
Arch Foot Care
Norwalk, CT
06.2014 - 09.2023
- Responsibilities included: scheduling surgeries, scheduling patient appointments, pre-op paperwork, assisting with in-office procedures, in charge of ordering wound care graft materials, verifying insurance benefits, obtaining insurance authorizations, cleaning and stocking rooms, starting exam notes, drawing up injections, drawing blood, scanning for orthotics, x-rays, calling patients with lab and biopsy results, checking patients in and out, cleaning and sterilizing instruments. This was an office with two doctors, and we saw up to 70 patients per day. I am very comfortable working in a fast paced environment and am able to multitask.
Veterinary Assistant
Strawberry Hill Animal Hospital
Norwalk, CT
03.2012 - 06.2014
- Responsibilities included: starting exam notes, vitals, injections, cleaning and stocking exam rooms, assisting with procedures, assisting the dr. during exams, maintaining a clean hospital area, feeding and medicating the animals.
Medical Assistant
Cherie Hinchliffe, MD
Laguna Beach, CA
06.2007 - 11.2011
- Responsibilities included: filing, scheduling, charting, phlebotomy, injections, EKG, urinalysis, stocking supplies, vitals, verifying insurance, ear lavages, suture removal, Rx refills, called patients with lab results.
Education
Everest College
Anaheim, CA12.2007
Skills
- Veterinary Assistant
- Venipuncture
- Insurance Verification
- Laboratory experience
- Patient Care
- Experience Administering Injections
- Customer service
- Vital Signs
- Medical Records
- Clerical Experience
- EMR Systems
- Medical Office Experience
- Computer Skills
- X-Rays
Certification
Driver's License
Timeline
Front Office Coordinator
HRC Fertility Management
02.2025 - Current
Patient Care Coordinator
ReFocus Eye Health
09.2023 - 01.2025
Medical Assistant/Surgical Coordinator
Arch Foot Care
06.2014 - 09.2023
Veterinary Assistant
Strawberry Hill Animal Hospital
03.2012 - 06.2014
Medical Assistant
Cherie Hinchliffe, MD
06.2007 - 11.2011
Everest College