LAURA K MENDEZ
Assistant manager
Sandy Spring,GA
Summary
I am a person who always wants to improve myself and be better every day, I always strive to give the best of me in the place I work, in advice I am grateful for the opportunities they can give me. Highly skilled Community Director with a background in overseeing diverse communities and designing engaging programs. Strengths include strong leadership, strategic planning, and conflict resolution skills. Previous impact includes improving community engagement through innovative programming and fostering positive relationships among residents. Demonstrated ability to cultivate an inclusive environment that promotes collaboration and respect.
Overview
10
10
years of professional experience
Work History
Floating Community Director
Elmington Property Management
03.2023 - 02.2024
- Activity Planning
- Client Relations
- Work Planning
- Payment Collection
- Employee Motivation and Guidance
- Team Collaboration
- Leasing and sales
- Written Communication
- Adaptability and Flexibility
Assistant Community Director
Elmington Property Management
02.2020 - 02.2024
- Customer service, training, accounting, collections, deposits, apartment inspection, renews, vendor's coordinator, leasing moved out and more
- Vendors' coordinator in different projects, like renovations
- Attended meetings with vendors such as landscapers or contractors
- Performed regular inspections of vacant units prior to move-in day
- Collaborated with maintenance team to ensure timely completion of repairs
- Ensured proper collection of rent payments from tenants
- Provided guidance and support to other staff members
- Reviewed delinquency reports regularly
- Assisted in the daily operations of a residential community
- Conducted property tours for prospective residents
- Investigated incidents that occurred on site
- Monitored occupancy levels and ensured compliance with regulations
- Maintained accurate records regarding tenant information
- Walked through properties to check for violations
- Consulted with staff on resolution of complex service issues
- Communicated with vendors regarding orders, deliveries, and invoices
- Organized regular events for tenants
Account Executive and Regional Manager
Buena Vista Consulting
12.2013 - 11.2018
- Working for restaurant on different states
- Responsibilities included accounting, inspections, Owners Adviser, training for the restaurant's personnel, Customer Service, kitchen inspections
- Analyzed customer data to develop targeted campaigns
- Attended networking events to build relationships
- Participated in training sessions on sales techniques
- Negotiated contracts with clients
- Developed and maintained relationships with key clients
- Developed pricing strategies tailored to individual clients
- Cultivated relationships with key decision makers
- Developed and implemented a comprehensive sales plan
- Performed product demos at conferences
- Identified potential new customers through research
- Increased profitability and revenue by identifying customer needs
- Recruited, hired and trained new hires
- Trained staff on product knowledge and customer service techniques
- Analyzed regional market trends
Education
Fortress certificate of completion - Home inspection inspector
HIT-IT Institute
Skills
- Bilingual
- Home inspectors
- Good customer service
- Budget Control
- Digital Communications
- Documentation skills
- Quality of life improvements
- Event Planning
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Floating Community Director
Elmington Property Management
03.2023 - 02.2024
Assistant Community Director
Elmington Property Management
02.2020 - 02.2024
Account Executive and Regional Manager
Buena Vista Consulting
12.2013 - 11.2018
Fortress certificate of completion - Home inspection inspector
HIT-IT Institute
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