Summary
Overview
Work History
Education
Skills
Timeline
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Laura Kraatz

St Louis,MO

Summary

Diligent Billing and Collections Specialist seeking to leverage extensive experience in managing billing procedures and resolving collections issues. Successfully optimized billing processes and improved customer satisfaction by implementing efficient payment solutions. Demonstrated expertise in maintaining accurate financial records and fostering productive client relationships.

Overview

17
17
years of professional experience

Work History

Billing and Collections Specialist

Numotion
07.2014 - Current
  • Prevented unnecessary loss of revenue due to late or incomplete billing by meticulously tracking all accounts and ensuring timely submission of accurate claim forms.
  • Enhanced revenue by streamlining medical billing processes and improving accuracy in claims submissions.
  • Maintained excellent relationships with insurance representatives to expedite claims processing and secure timely reimbursements for services rendered.
  • Provided exceptional customer service to patients regarding their account balances, addressing concerns and answering questions in a professional manner.
  • Processed online and paper appeal submissions and refund requests.
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Monitored outstanding invoices and performed collections duties.

Collector

CACI
09.2012 - 05.2014
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Assisted customers in understanding their financial obligations, providing education on credit management and offering solutions to prevent future delinquencies.

Medical Billing Specilais

CBIZ
04.2008 - 08.2012
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted and adjusted payments from insurance companies.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.

Education

Business Administration

UMSL
St Louis, MO

Associate of Applied Science - Legal Studies

St Louis Community College
St Louis, MO
12.2024

Skills

  • Goal oriented
  • Professionalism and ethics
  • Debt recovery
  • Payment negotiations
  • Dispute resolution
  • Collection strategies
  • Outbound calling
  • Collections
  • Account review

Timeline

Billing and Collections Specialist

Numotion
07.2014 - Current

Collector

CACI
09.2012 - 05.2014

Medical Billing Specilais

CBIZ
04.2008 - 08.2012

Business Administration

UMSL

Associate of Applied Science - Legal Studies

St Louis Community College

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Laura Kraatz