Laura Kraynak
Omaha,NE
Summary
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
19
19
years of professional experience
Work History
Operations Assistant
Better Business Bureau
02.2017 - 12.2017
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
Account Executive
Infogroup Inc.
09.2007 - 03.2010
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
Administrative Assistant
Mercedes Benz Of Omaha
09.2002 - 09.2007
- Managed filing system, entered data and completed other clerical tasks including all title work
- Managed phone and email correspondence and handled incoming and outgoing mail
- Assisted coworkers and staff members with special tasks on daily basis including gathering info for all car deals
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Dispute Resolution Coordinator
Better Business Bureau
02.1999 - 08.2002
- Participated in arbitrations to make sure things went smoothly regarding disputes between consumers and businesses.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Kept record of all disputes and timelines to make sure and attempt to resolve issues.
- Spoke with consumers and businesses by phone regarding disputes.
Education
Papillion La Vista Senior High School 1987-1990
Papillion, NESkills
Clerical Skills
Strong customer service skills
Great under pressure and stressful situations
Great listener
Patient
Adaptable
Multi-tasker
Empathetic
Additional Information
Employee of the Year
Mercedes Benz of Omaha
2004
Timeline
Operations Assistant
Better Business Bureau
02.2017 - 12.2017
Account Executive
Infogroup Inc.
09.2007 - 03.2010
Administrative Assistant
Mercedes Benz Of Omaha
09.2002 - 09.2007
Dispute Resolution Coordinator
Better Business Bureau
02.1999 - 08.2002
Papillion La Vista Senior High School 1987-1990
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