Sharon Randolph
Bowie
Summary
Accomplished Business Relations Consultant with a proven track record at Better Business Bureau, adept in relationship management and CRM software. Leveraged creative solutions to exceed sales quotas, enhancing client satisfaction and brand visibility. Recognized for exceptional communication and problem-solving abilities, consistently achieving and surpassing business development goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Business Relations Consultant
Better Business Bureau
10.2021 - Current
- Implemented targeted sales strategies for expanding market share in key industries, resulting in heightened brand visibility.
- Strengthened client relationships by providing timely and efficient support, addressing concerns, and offering tailored solutions.
- Resolved conflicts and misunderstandings between stakeholders effectively by mediating communications between parties.
- Spearheaded initiatives aimed at streamlining internal processes, resulting in increased team productivity and improved client satisfaction levels.
- Maintained detailed records of all client interactions, ensuring a seamless experience when transferring accounts between team members or departments.
- Consistently met or exceeded assigned sales quotas, contributing to the overall success of the company''s growth objectives. "Recognized as a Top Performer"
- Monitored competitors'' activities to stay informed about market trends and adjust strategies accordingly, maintaining a competitive edge.
- Researched and evaluated potential new markets and products.
- Developed new business partnerships through effective networking and relationship building techniques. Makes 80 to 100 calls.
- Increased repeat business by establishing personal rapport with clientele and consistently exceeding expectations on deliverables.
Sales Representative
RRR Toyota of Bowie
07.2019 - 04.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Exceeded sales targets through effective planning and goal setting.
Salesperson
Ourisman Mazda, Hyundai and Mitsubishi
12.2018 - 07.2019
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
Family Service Counselor
SCI Cedar Hill Cemetery
01.2017 - 01.2018
- Managed a diverse caseload of families with varying levels of needs, prioritizing efforts based on urgency and capacity for success.
- Enhanced participant self-sufficiency by assessing needs and creating individualized service plans.
- Developed comprehensive case management services, fostering family independence and financial stability.
- Provided guidance to clients in navigating public assistance programs while working towards self-sufficiency goals.
- Promoted community engagement among program participants by organizing volunteer events and activities.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Facilitated family meetings to ensure communication and collaboration between family members.
Business Development Contractor
Global Management Investments
01.2016 - 12.2017
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Identified potential business customer interested in bidding on government contracts through lead sourcing.
Guest Service Representative
Super Shuttle - Veola Transportation
02.2014 - 01.2016
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Contributed to increase in repeat business by developing strong relationships with guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Facilitated and coordinated transportation services for guests.
- Recognized for "Exceptional Performance and Customer Service"
Education
No Degree - Commercial Art
Virginia Commonwealth University
Richmond, VAModeling Certificate - Modeling
Alveeta D' Ecole'
Virginia Beach, VA12-1983
Skills
- Creative solutions
- Social media marketing
- Client acquisition
- Relationship management
- Industry expertise
- CRM software
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Creative thinking
- Effective communication
- Detail-oriented
Accomplishments
Achieved Best Months Award Bonus for BBB months April, May, June 2022
Numerous BBB Recognition Award for Top Performer in the region.
Consistent Top 5 recognition BBB awards.
Top Performer recognition
Throughout my sales career, I am uniquely qualified for your position. I have worked for Sprint long distance service for five years, finishing #3 out of approximately 100 representatives, earning numerous trips and awards. After working at Sprint for five years, I entered into New Home Sales for a high-end builder and earning recognition as a Crest Club winner, free trips for two, volume awards for six years as a sales manager, then entered into independent brokerage as real estate licensed professional, selling over 65 million in volume, recognized for numerous awards and volume recognition for Maryland, while maintaining a favorable customer base for a life time. With Sprint, I was a member of President's Club, promoted to Senior Sales and recognized as a Top Producer for years 1991 -1996.
If offered the position, my experience and strong desire will enable me to make a valuable contribution to your organization. My desire is to make a positive impact, set records and be a leader is the expertise that I would bring to your organization.
Timeline
Business Relations Consultant
Better Business Bureau
10.2021 - Current
Sales Representative
RRR Toyota of Bowie
07.2019 - 04.2020
Salesperson
Ourisman Mazda, Hyundai and Mitsubishi
12.2018 - 07.2019
Family Service Counselor
SCI Cedar Hill Cemetery
01.2017 - 01.2018
Business Development Contractor
Global Management Investments
01.2016 - 12.2017
Guest Service Representative
Super Shuttle - Veola Transportation
02.2014 - 01.2016
No Degree - Commercial Art
Virginia Commonwealth University
Modeling Certificate - Modeling
Alveeta D' Ecole'
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