Laura Kroeger

• Leader, Mentor, Preceptor, Self Motivated, team player, outstanding organizational skills and multi-tasking
• Working remotely, independently to assess and evaluate members needs for them to maintain optimal wellness and facilitate with appropriate resources
• Coordinate with physicians for required forms, visits/needs
• Exceptional customer service
• Able to identify and resolve barriers that hinder effective care and assist with resolution
• Collaboration with a multi-disciplinary team
• Team lead
• Exceeding metrics, self motivated, efficient
• Flexible and always willing to work extra and take on extra task
• Motivational
• Educated patients and caregivers on healthcare protocols and processes.
• Exceed annual metrics and Quality scores
• WNRG Ambassador
• Nurse Ambassador
• Assist with setting up follow up appointments, transportation, physical therapy and home health
• Ensuring members remain compliant with prescribed/needed care

• Highly motivated, fast paced, quick thinking, critical thinking
• Preformed weekly Chart Audits for crew
• Extensive training in intubations, critical thinking, medication administration, RSI and ventilator management
• Collaboration with medical directors
• Community Education
• Training new flight nurses and staff
• Preceptor/mentor
• Chart Audits/reviews
• Billing for supplies

• Team Lead/charge RN focused on assigning staff areas/triaging/managing incoming patients
• Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Audited charts and reviewed clinical documents to verify accuracy.

• Managed over 30 patients weekly
• Managed LPNs scheduling and work task
• Home health nurse and was responsible for my own schedule, planning patient visits, needs and education for their visits
• Also collaborating with physicians and other assets for patient care
• Educating the patients on medication, usage, side effects and maintaining refills as needed
• Ensuring that patients and their families were educated and understanding of their disease process and how to manage their disease
• Electronic documentation and scheduling system also was used to ensure compliance
• Collaborating with other disciplines, PT, OT, speech, nutrition, to develop quality standards and care needed for each individual patient
• Training new nurses and overseeing our LPNs on visits and chart reviews to ensure compliance
• Also worked in MRMC oncology clinic administering chemotherapy and treating oncology patients in clinic setting
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Managed care from admission to discharge.
• Provided direct patient care, stabilized patients, and determined next course of action.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

• Managing 30+ patients weekly
• Managing LPNs daily/weekly schedule and task
• Preparing schedule, planning patient visits, needs and education for their visits
• Collaborating with physicians for patient care
• Collaborating with other disciplines, PT, OT, speech, nutrition, to develop quality standards and care needed for each individual patient
• Chart Audits/reviews
• Supply billing

• Manager for new business
• Set up interviews, interviewed candidates, provided offers, hiring, training, promotion, improvement plans, feedback and firing if needed.
• Maximized performance by monitoring daily activities and mentoring team members.
• Controlled costs to keep business operating within budget and increase profits.
• Managed and motivated employees to be productive and engaged in work.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.

• Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Led educational training seminars and product demonstrations.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Networked at events and by phone to expand business profits and revenues.
• Sold surgical instruments and served as resource and consultant to customer throughout sales process.
• Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
• Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
• Demonstrated products and specific features at customer locations and special events.

***Reduction of force lay off after company was sold.

• Field clinical Rep
• Managed/scheduled in clinic care
• Managing regional sales force and assisting with their needs and growth
• Conducted multiple sales meetings per month to prepare sales plans and call schedules based on data analysis and market opportunities.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Conducted on-site product demonstrations to highlight features, answer customer questions, and redirect concerns toward positive aspects.
• Led educational training seminars and product demonstrations.

**Reduction in Force Lay offs

• Staff RN for cardiac cath lab and ER
• On call with quick response time
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Evaluated charting procedures for adherence to best practices.
• Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.

• Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
• Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
• Audited charts and reviewed clinical documents to verify accuracy.