Laura Kubacki

Delivered exceptional customer service by promptly addressing inquiries and resolving issues.

Cultivated strong customer relationships through active listening, empathy, and tailored interactions.

Exhibited comprehensive product knowledge to address customer inquiries and deliver precise information.

Facilitated collaboration among cross-functional teams to escalate and resolve customer issues promptly.

Documented and organized comprehensive records of customer interactions within CRM system.

Maximized revenue by upselling tailored products and services aligned with customer needs and preferences.

Investigated and managed customer complaints to ensure timely and effective resolutions.

Increased customer engagement by presenting tailored product solutions that aligned with account needs. Boosted account value through proactive recommendations of relevant products and services.

Assisted in customer retention strategies to promote loyalty and satisfaction. Supported initiatives aimed at maintaining client relationships and encouraging repeat business. Contributed to efforts that enhanced customer engagement and retention rates.

Managed payment transactions and revised payment options to improve customer experience.

Scheduled service appointments for clients. Assisted in coordinating service appointments effectively. Facilitated appointment scheduling for optimal client service.

Oversaw the verification department's review of sales applications before conducting verbal verifications. Executed recorded verbal verifications through a dialer system. Managed and organized verification scripts for all insurance providers.

Oversaw management of all payment-related operations, implementing auto drafts for efficiency and facilitating conference calls for payment discussions. Directed the refund acquisition process, maintaining strong customer relations through effective communication.

Coordinated all escalations and appeals processes to ensure compliance and effective communication with health insurance marketplace stakeholders.

Developed comprehensive training manuals to facilitate employee onboarding processes. Managed phone communications and recorded messages effectively.

Managed sales and renewal of insurance policies, ensuring high levels of client satisfaction and retention.

Organized and facilitated home sale call schedules for sales associates to enhance sales techniques through direct observation.

Facilitated prompt resolution of customer issues and complaints, fostering positive client relationships.

Managed inside sales initiatives, including outreach to potential clients through cold calling. Oversaw response to incoming customer inquiries related to products. Guided the sales team in executing in-store product and service sales while enhancing order values.

Coordinated home sale call qualifications and schedules for sales associates, providing on-site support during sales demonstrations.

Handled customer issues to ensure satisfaction and maintain loyalty.

Delivered compassionate care for dementia patients, enhancing quality of life. Achieved optimal healing through effective wound care management. Improved patient outcomes through dedicated MRSA care. Enhanced recovery through specialized C. diff care. Supported individuals with multiple sclerosis in daily activities. Executed straight catheterization to ensure patient comfort. Provided oxygen therapy, contributing to respiratory health. Utilized suction machines to maintain airway patency. Facilitated safe patient transfers using Hoyer lifts. Prepared nutritious meals to support patient health. Maintained a clean and safe environment through diligent housekeeping. Administered bathing care, promoting dignity and hygiene. Monitored vital signs to detect health changes promptly. Administered medications accurately to support treatment plans. Coordinated transportation for patients to ensure timely access to appointments.

Oversaw daily childcare operations for children of diverse age groups. Coached children to foster educational growth. Facilitated children's participation in extracurricular pursuits. Directed household management and meal preparation activities.