Laura Kute
Abilene
Summary
Dynamic clinical manager with proven leadership in healthcare operations. Expertise in coordinating patient care, ensuring compliance, and implementing quality assurance protocols to enhance patient safety and satisfaction.
Overview
12
12
years of professional experience
Work History
Clinical Manager
Fresnius Dialysis Services
Abilene
06.2002 - 06.2014
- Oversaw daily operations of dialysis clinics to ensure efficient patient care.
- Coordinated patient assessments and care plans with healthcare providers.
- Implemented quality assurance protocols to maintain compliance standards.
- Facilitated communication between patients, families, and medical staff effectively.
- Led initiatives to improve patient satisfaction and service delivery processes.
- Developed training programs for new staff on dialysis procedures and protocols.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Managed daily operations including staffing levels, budgeting, scheduling and resource allocation.
- Intervened on behalf of patients when necessary to ensure optimal outcomes.
- Coordinated weekly work schedules for department employees.
- Encouraged high morale and staff retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Provided clinical oversight for many patients.
- Enforced compliance with local, state and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA, OSHA and CLIA.
- Monitored performance of clinical staff against established metrics.
- Supervised staff in the delivery of patient care services.
- Interviewed applicants and made recommendations for new hires.
- Created and implemented quality assurance programs to ensure patient safety and satisfaction.
- Attended conferences and workshops to stay abreast of changes in the field.
- Liaised between patients and physicians, initiating discussions regarding care.
- Conducted regular reviews to evaluate effectiveness of care plans.
- Reviewed reports from physicians regarding treatments performed on patients.
- Investigated incidents or complaints related to clinical practice.
- Evaluated quality index scores and key performance indicators to identify opportunities for improvement.
Education
Associate of Applied Science - Nursing
Odessa College
Odessa, TX05-1990
Skills
- Regulatory compliance
- Healthcare operations
- Effective communication
- Quality control
Timeline
Clinical Manager
Fresnius Dialysis Services
06.2002 - 06.2014
Associate of Applied Science - Nursing
Odessa College