LAURA K ZEIS
Brooklyn,NY
Summary
Constantly improving systems and processes to support the customer, both internal and external. Passion for team building with a desire to foster environments that strengthen others. Caring and adaptable. Skilled in problem solving issues with both people and technology equipment in a fast paced environment. Fun at parties.
Overview
16
16
years of professional experience
Work History
Cashier
Flatbush Food Co-op
02.2024 - Current
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Supported customers with the membership process: answering questions, becoming new members, renewing membership
- Developed rapport and fostered co-op loyalty by offering personalized service.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided backup for other teams at key times, including while the store was closed due to a fire.
IT Support Associate
Attentive
09.2021 - 11.2022
- Translated complex technical issues into digestible language for non-technical users
- Activated/unlocked accounts for users
- Used ticketing systems to manage and process support actions and requests
- Wrote and assisted in the creation of user and non-user-facing articles for the company's wiki
- Supported onboarding new hires by hosting weekly IT office hours
- Provided AV support for meetings and the bi-weekly company all-hands gatherings
- Partnered with IT Ops to communicate when users required new equipment or if other solutions were available
- Scheduled game nights and out-of-office meet ups for team morale
Operations Specialist, Visual Specialist, Technology and Merchandising Pro
Apple
08.2008 - 09.2021
- Managed Inventory processes
- Provisioned and Maintained in-store technology: closed out tickets submitted by employees for all devices
- Supported facilities management, work orders through Service Channel, and maintained relationships with third party vendors
- Planned and executed Visual Merchandising overnights and resets
- Innovated in how labour hours were distributed during launches to ensure maximum efficiency for all teams involved
- Trained and developed the team on Merchandising standards and strategies, Retail Interactive Technology, Information & Systems Technology, facilities, and supplies-ordering/store budget, maintaining a fun and positive learning environment
- Managed the close-down and re-open of the store in an unprecedented Global Pandemic, adapting to a complete change in our strategy, standards, equipment, and customer journey
Global Merchandising Mentor
Apple
07.2016 - 07.2018
- Led teams of up to 200 people during new store openings and remodels across the United States
- Engaged, developed, and maintained relationships at all levels, including store teams, market leaders, and directors on the corporate and executive level
- Coordinated the training of Merchandising teams in the New York City Apple Stores, often times performing store visits and emphasizing vision and purpose behind every strategy
Education
Bachelor of Arts - Theatre Arts
Hendrix College
Conway, AR05.2005
Skills
- Project Management
- Customer service
- Work ethic and integrity
- Attention to detail
- Creative, Collaborative, Patient and Empathetic
- Inventory management
- Cash management, Point-of-sale system
- Training and onboarding
- Visual merchandising
- Mac and Windows OS management and troubleshooting
- Remote device management: JAMF, Apple DEP, MDM, Kandji, Watchman
- User account support: Google Workspace, Zoom, Gong, Okta, 1Password, Microsoft 365
- Helpdesk and Support tickets: Atlassian JIRA,
- Apple's various internal ticketing systems
- Slack and helpful Slack integrations
- Troubleshooting Network Issues
- Digital and Analog Photography, Painting, Ceramics, Block Printing, Drawing
- Dance, Acting, Singing, Improv and Sketch Comedy, Theatre Set design and Construction
- Flute, Piccolo, Bass Guitar
- Barista: Trained by Counter Culture and Intelligentsia
Activities
- New York Mycological Society
- Upright Citizens Brigade Theatre
- Habitat for Humanity
- Heifer Project International
- Dungeons & Dragons
https://www.linkedin.com/in/laurazeis/
Timeline
Cashier
Flatbush Food Co-op
02.2024 - Current
IT Support Associate
Attentive
09.2021 - 11.2022
Global Merchandising Mentor
Apple
07.2016 - 07.2018
Operations Specialist, Visual Specialist, Technology and Merchandising Pro
Apple
08.2008 - 09.2021
Bachelor of Arts - Theatre Arts
Hendrix College
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