Laura Labrecque
Battle Creek,MI
Summary
An enthusiastic team member with over a decade of experience partnering with sales managers to provide exceptional customer service experiences and data processing services. Thrives in a focused environment that is conducive to completing specific tasks, while also finding joy in being part of a resolute and knowledgeable team. Pride in being an adaptable critical thinker, capable of developing creative and attractive solutions to clients and fellow team members.
Overview
13
13
years of professional experience
Work History
Customer Value Agreement Coordinator
Michigan CAT
10.2017 - 03.2024
- Create parts and labor pricing for machine maintenance quotes and enter agreements into Contract Manager.
- Managed contract timelines for successful completion, ensuring renewal contracts were met and deadlines were adhered to.
- Review and produce invoices for agreements each month/quarter/annual basis.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Service Coordinator
Michigan CAT
05.2015 - 10.2017
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Streamlined service coordination processes for improved team productivity and response times.
- Review all technician labor hours, ensuring timely and accurate entry of labor codes, hours, and rates of pay.
- Approve vendor invoices for payment and submit to accounting for processing.
- Perform clerical functions such as distributing mail, maintaining office equipment, ordering office and maintenance supplies.
Used Equipment Sales Coordinator
Alta Equipment Company
05.2014 - 05.2015
- Managed advertisement for construction equipment email blasts, advertisements, upload equipment information and images, and creating used equipment quote template.
- Arranged equipment logistics and coordinated deliveries.
- Coordinated machine appraisals and customer training.
- Requested and evaluated repairs and maintenance work performed to fleet.
- Maintained customer and vendor relationships.
Customer Support Coordinator
Alta Equipment Company
01.2012 - 05.2014
- Managed and organized multiple company calendars for executives, sales staff, and company events.
- Booked travel, hotel, auto for executives, sales staff, and customers.
- Managed all facets of company events for customers, employee, and vendor participation.
- Produced PowerPoint presentations, designed internal newsletter from beginning to end, business cards, logos, multiple event stationary.
- Maintained inventory of construction equipment literature for sales staff and customers.
Receptionist Administrator
Alta Equipment Company
07.2012 - 01.2013
- Confirmed appointments, communicated with customers, and updated customer records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in customers.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Retail Sales Lead
Bath And Body Works, Limited Brands
08.2011 - 07.2012
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maximized profit margins by upselling products and suggesting add-on items that complemented customer purchases with extensive product knowledge.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Established rapport with customers, fostering a welcoming environment that encouraged repeat business.
Education
Bachelor of Arts - Visual Arts With Emphasis in Graphic Design
Olivet College
Olivet, MISkills
- Customer Service
- Data Entry
- Microsoft Office
- Adobe Creative Suite
- Project Support
- Multitasking and Organization
- Relationship Building
- Visual design
Timeline
Customer Value Agreement Coordinator
Michigan CAT
10.2017 - 03.2024
Service Coordinator
Michigan CAT
05.2015 - 10.2017
Used Equipment Sales Coordinator
Alta Equipment Company
05.2014 - 05.2015
Receptionist Administrator
Alta Equipment Company
07.2012 - 01.2013
Customer Support Coordinator
Alta Equipment Company
01.2012 - 05.2014
Retail Sales Lead
Bath And Body Works, Limited Brands
08.2011 - 07.2012
Bachelor of Arts - Visual Arts With Emphasis in Graphic Design
Olivet College
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