Laura La Greca
Santa Barbara,CA
Summary
Customer-focused professional with experience addressing inquiries and resolving complaints. Skilled in Microsoft Office, Outlook, and CNG Paperless Program. Demonstrates professionalism in diverse situations and excels in both independent and team environments.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Administrative Assistant
C&L Heating and Air
Santa Barbara, CA
02.2011 - 04.2026
- Managed multi-line phone system routing by delivering messages to staff and greeting visitors.
- Managed front office operations and daily workflow.
- Copied files and processed daily paperwork to support smooth daily operations.
- Conducted payroll processing to support timely employee payments and internal operations.
- Resolved customer issues to maintain customer satisfaction.
- Performed consistent, detail-focused data entry and record maintenance.
- Processed incoming and outgoing mail through established routing procedures.
- Scheduled appointments and managed office support duties to maintain daily workflow.
Insurance Underwriter
LIA Administrators & Insurance Services
Santa Barbara, CA
11.2001 - 02.2011
- Evaluated insurance applications to assess risk and determine coverage terms.
- Reviewed claims history and financial information to inform decision-making processes.
- Analyzed underwriting guidelines to ensure compliance with regulatory standards.
- Collaborated with agents to gather necessary documentation for policy issuance.
- Correspond with applicant for additional information as well as explanations of coverage.
- Issue policies, quotes, binders, certificates and policy changes.
Cashier, Cook, Part Time Manager
In-N-Out Burger
Santa Barbara, CA
09.1995 - 11.2001
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided detailed product information.
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Maintained cleanliness and organization of work area to ensure a positive customer experience.
- Resolved customer inquiries and complaints promptly, fostering satisfaction and loyalty.
- Monitored inventory levels, ensuring availability of products while minimizing waste through effective stock management.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Mathematics
University of Nevada, Reno
Reno, NVHigh School Diploma -
San Marcos High School
Santa Barbara, CA06-1996
Skills
- Office administrator
- Computer proficiency
- Data entry
- Time management
- Customer service
Certification
- Fire &Casualty Broker-Agent, California Insurance Division - 04/2002 - 04/2012
Timeline
Administrative Assistant
C&L Heating and Air
02.2011 - 04.2026
Insurance Underwriter
LIA Administrators & Insurance Services
11.2001 - 02.2011
Cashier, Cook, Part Time Manager
In-N-Out Burger
09.1995 - 11.2001
No Degree - Mathematics
University of Nevada, Reno
High School Diploma -
San Marcos High School