Laura Landow
Sanford,FL
Summary
Dedicated cake decorator and cafeteria manager with expertise in menu planning, cake design, and customer relationship management. Proven ability to resolve complaints and uphold food safety protocols. Dynamic cafeteria manager with expertise in menu planning, inventory management, and team leadership. Proven track record in enhancing student satisfaction through effective communication and conflict resolution.
Overview
23
23
years of professional experience
Work History
Cake Decorator
Publix
Orlando, Florida
01.2009 - 03.2012
- Decorated cakes using various icing techniques and design styles.
- Collaborated with team members to fulfill customer orders efficiently.
- Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Blended ingredients and mixed dough, following recipes.
- Measured and weighed ingredients to prepare dough for recipes.
Manager of School Cafeteria
Orange County Schools
Orlando, Florida
01.1989 - 01.2012
- Supervised daily cafeteria operations to ensure smooth service and food quality.
- Developed menus that met nutritional standards and student preferences.
- Organized special events and promotions to enhance cafeteria experience for students.
- Implemented safety protocols such as wearing protective gear when preparing meals or using hazardous chemicals.
- Resolved customer complaints in a professional manner while maintaining the highest standard of customer service.
- Ensured compliance with local health codes and regulations related to the operation of school cafeterias.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
Education
High School Diploma -
Middlesex County College
Edison, NJ05-1978
Skills
- Inventory management
- Food safety protocols
- Menu planning
- Customer feedback analysis
- Customer relationship management
- Complaint resolution
- Team leadership
- Staff training
- Effective communication
- Conflict management
Timeline
Cake Decorator
Publix
01.2009 - 03.2012
Manager of School Cafeteria
Orange County Schools
01.1989 - 01.2012
High School Diploma -
Middlesex County College