Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Laura Lang

Maumee,OH

Summary

Dynamic retail leader with extensive experience at Ulta Beauty Inc. and Limited Brands, excelling in customer education and loyalty program management. Proven track record in driving sales growth and fostering team collaboration. Skilled in staff training and visual merchandising, consistently achieving high-quality service delivery and enhancing customer satisfaction.

Overview

24
24
years of professional experience

Work History

Lead Cashier

Ulta Beauty Inc.
Rossford, Ohio
07.2025 - Current
  • Educate customers on the loyalty program, including the store credit card.
  • Support leadership in opening and closing the store, processing returns and exchanges, and processing BOPIS orders.
  • Processed customer transactions efficiently using point-of-sale system
  • Assist customers with product inquiries and recommendations.

General Manager

Ulta Beauty Inc.
Adrian - Ann Arbor, Michigan
12.2018 - 07.2025
  • Developed staff schedules to optimize coverage during peak business hours.
  • Trained support leaders and associates on duties, policies, and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created schedules and monitored payroll to remain within budget.
  • Drove positive results in key metrics, including but not limited to sales to budget in retail and salon, credit and loyalty sign-ups, and shrink.
  • Developed top talent
  • Fostered a positive team environment through effective communication and support initiatives.

Sales Manager

Ulta Beauty Inc.
Toledo, Ohio
07.2013 - 12.2018

sales associte/manager

Bath & Body Works
Toledo, Ohio
07.2001 - 06.2012

Education

High School Diploma -

Owens Community College
Perrysburg, OH

Skills

  • Customer education
  • Loyalty program management
  • Store opening/closing
  • Staff training
  • Adaptable decision making
  • Collaboration
  • Training and coaching
  • Visual merchandising
  • Compliance monitoring
  • build vendor relationships
  • District event planning

Affiliations

  • Volunteer for Acoustics for Autism and U of M Blood drive
  • Travel

Accomplishments

  • Received awards voted on peers for "Do What's Right" and "Improve Always"
  • Regional recognition for top Salon performance and Credit performance
  • Chosen by peers cto facilitate District Conference Call
  • #1 store in the company raising funds for Save the Children
  • Top 10 regional performer in raising funds for BCRF
  • Oversaw top volume store while GM was on stretch assignment

Timeline

Lead Cashier

Ulta Beauty Inc.
07.2025 - Current

General Manager

Ulta Beauty Inc.
12.2018 - 07.2025

Sales Manager

Ulta Beauty Inc.
07.2013 - 12.2018

sales associte/manager

Bath & Body Works
07.2001 - 06.2012

High School Diploma -

Owens Community College

Similar Profiles

CREATE PROFILE
Laura Lang