Ashley Haynes
Havre De Grace,MD
Summary
Driven and compassionate professional with a track record of enhancing customer experiences. Excels in communication and time management, consistently building strong customer relationships. Demonstrates exceptional customer service and a positive attitude, ensuring efficient and empathetic resolution of inquiries.
Overview
7
7
years of professional experience
Work History
Cashier Team Lead
Target
Bel Air, MD
01.2013 - 01.2017
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Operated POS cash register and equipment to collect payments.
- Quickly and accurately counted drawers at start and end of each shift.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Helped customers complete purchases, locate items, and join reward programs.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Receptionist
R W Bozel Transfer Inc
Aberdeen, MD
10.2011 - 08.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
Server
Applebee's Grill + Bar
Aberdeen, MD
08.2009 - 08.2014
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Improved dining experience by providing prompt, attentive service to guests.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Intercalated Bachelor Of Science - Psychology
California Lutheran University
Thousand Oaks, CA2009
High School Diploma -
Hopedale Jr Sr High School
Hopedale, MA2004
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Complaint Handling
- Critical Thinking
- Call center experience
- Microsoft Excel
- Complaint resolution
- Scheduling
- Microsoft Outlook
- Money handling abilities
- Technical Support
- Product and service solutions
- Data Collection
- Product Knowledge
- Payment Processing
- Follow-up skills
- Documentation
- Administrative Support
- Call Management
- Microsoft Office Suite
- Professional telephone demeanor
- Microsoft PowerPoint
- Assertiveness
- Store maintenance
- Conflict Resolution
- Customer Education
- Dispute Resolution
- Paperwork Processing
- Filing
- Appointment Scheduling
- Product Promotion
- Coordination
- Recordkeeping strengths
- Clerical Support
- Service Upselling
- Office equipment proficiency
- Retail store support
- Reading Comprehension
- Building rapport
- Delivery Scheduling
- Prioritization
- POS systems expert
- Proofreading
Timeline
Cashier Team Lead
Target
01.2013 - 01.2017
Receptionist
R W Bozel Transfer Inc
10.2011 - 08.2014
Server
Applebee's Grill + Bar
08.2009 - 08.2014
Intercalated Bachelor Of Science - Psychology
California Lutheran University
High School Diploma -
Hopedale Jr Sr High School