Laura Lantigua
Raleigh,NC
Summary
Dedicated and dynamic professional with 20 years of experience in the building supply sector with many gained skills in customer service, sales manager management and CRM experience looking for a position to expand upon current skills. Persuasive Inside Sales Coordinator with exceptional sales and marketing skills. Excellent record of managing customer expectations and resolving issues. Focused and hardworking with good communication skills.
Overview
14
14
years of professional experience
Work History
Inside Sales Coordinator
East Hardwood Company
09.2019 - Current
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Worked with sales managers to verify pricing discounts and customer details.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Managed portfolio of accounts with 96% close rate
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Trained and Coached 6-7 employees and managers
Sales & Relationship Builder
Kempsville Building Materials
04.2016 - 08.2019
- Strengthened client relationships by actively listening to their needs and providing tailored estimates for their project
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Trained over 20 new team members of all levels on company software
- Delivered compelling proposals that highlighted unique selling points of our products/services while addressing specific pain points of prospective clients in construction sector.
- Optimized pricing strategies based on thorough analysis of cost structures versus competitors'' offerings which resulted in maximizing profit margins without sacrificing quality or customer satisfaction.
Inside Sales Coordinator
84 lumber
04.2015 - 04.2016
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Streamlined sales process for improved efficiency through diligent follow-ups and timely communication with clients.
- Contributed to increased sales revenue by 8%
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Handled complex client issues expertly by liaising between various internal departments such as finance or production teams when necessary.
- Collaborated with vendor representatives and company customers to build lasting relationships.
Outside Sales Manager
Hutting Building Materials
05.2010 - 04.2015
- Collaborated with team of sales representatives, ensuring their professional growth and achievement of targets.
- Improved customer satisfaction levels by addressing concerns promptly and offering personalized solutions tailored to their needs.
- Assisted in onboarding process of 4 new sales team members by sharing expertise on product knowledge, company culture, and best practices in selling techniques.
- Generated detailed reports on sales activities regularly for review by senior management.
- Entered $800k in monthly sales on average
- Continuously sought out opportunities to improve personal selling skills through ongoing training, self-assessment, and professional networking events.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
Education
Some College (No Degree) - Business Administration
Wake Tech
RaleighSkills
- Proficient on several sales tracking systems
- Technical Aptitude
- Sales Pipeline Management
- CRM software proficiency
- Team collaboration
- Cheerful and Energetic
- Business Generation
Timeline
Inside Sales Coordinator
East Hardwood Company
09.2019 - Current
Sales & Relationship Builder
Kempsville Building Materials
04.2016 - 08.2019
Inside Sales Coordinator
84 lumber
04.2015 - 04.2016
Outside Sales Manager
Hutting Building Materials
05.2010 - 04.2015
Some College (No Degree) - Business Administration
Wake Tech
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